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Customer Success Manager (Hybrid)

Leena AI

Leena AI

Customer Service, Sales & Business Development
India · Remote
Posted on Friday, June 30, 2023

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.

We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase revenue. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.

Responsibilities

  • Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
  • Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations.
  • Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.
  • Communicate with major clients on a regular basis and respond to specific queries
  • Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience.
  • Drive adoption and usage of products and features across multiple business units, teams, and markets.
  • Developing efficient and effective management plans for clients including QBRs, renewals and up-sells.

Requirements

  • Proven work experience as a Strategic account manager or Key account manager
  • 2-3 Yrs solid CSM experience in B2B environment.
  • Open to working in US Time Zone
  • Should have Excellent comm Skills
  • Should be fluent in Spanish
  • Have experience building account plans for growth and be able to create shared vision with customers
  • Hands-on experience with CRM software and Account management systems
  • Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  • Strong negotiation skills with a problem-solving attitude
  • Flexible, startup mindset with proven success in fast-paced work environments

Benefits

  • Flexible work hours.
  • Hybrid setup - Location Gurgaon/Bangalore
  • Performance Bonus
  • Health Insurance