Customer Success Manager (Hybrid)
Leena AI
This job is no longer accepting applications
See open jobs at Leena AI.See open jobs similar to "Customer Success Manager (Hybrid)" Greycroft.Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.
We are looking for Customer Success Professionals to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase revenue. As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you. Ultimately, you should be responsible for achieving sales quota and strategic account targets.
Responsibilities
- Manage and grow customer’s lifetime revenue potential by creating a shared vision and roadmap for success
- Provide customers with success blueprints, service plans and business roadmaps that outline their critical success factors, metrics for success, potential issues, as well as provide recommendations.
- Define and optimize the customer lifecycle, map the customer journey, develop listening points in the journey and create standardized interventions for each point in journey.
- Communicate with major clients on a regular basis and respond to specific queries
- Meld Customer Support activity into a coherent customer success organization with the singular focus of delivering the very best customer experience.
- Drive adoption and usage of products and features across multiple business units, teams, and markets.
- Developing efficient and effective management plans for clients including QBRs, renewals and up-sells.
Requirements
- Proven work experience as a Strategic account manager or Key account manager
- 2-3 Yrs solid CSM experience in B2B environment.
- Open to working in US Time Zone
- Should have Excellent comm Skills
- Should be fluent in Spanish
- Have experience building account plans for growth and be able to create shared vision with customers
- Hands-on experience with CRM software and Account management systems
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Flexible, startup mindset with proven success in fast-paced work environments
Benefits
- Flexible work hours.
- Hybrid setup - Location Gurgaon/Bangalore
- Performance Bonus
- Health Insurance
This job is no longer accepting applications
See open jobs at Leena AI.See open jobs similar to "Customer Success Manager (Hybrid)" Greycroft.