Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.

Responsibilities

• Execute full lifecycle of virtual assistant implementation and configurations
• Encode employee engagement surveys and their configurations
• Understand the full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
• Provide resolutions to tech support issues within the defined SLAs
• Ensure clients change requests are addressed effectively in a timely manner
• Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
• Work with customer and their integration partners to ensure the product is well integrated
• Architect and conceptualize the solution from initiation to completion meeting client requirements
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Identify issues by looking at debug logs from various internal and external sources 11. Support CSMs with data update/correction requests

Requirements

• Exp: 2-6 Years
• Job Location: Gurgaon & Bangalore
• Coding/scripting experience with NodeJs / similar framework
• Experience with databases (preferably no sql databases such as MongoDB)
• Good documentation skills, hands-on knowledge on report making
• Thorough knowledge of REST/SOAP/OData APIs 5. Well-versed with the working of API Testing tools like Postman, SOAP UI etc.
• Experience using spreadsheet software such as Google Sheets / Excel etc
• Must have Postman, REST/SOAP/OData APIs 5

Good to have - Experience integrating with 3rd party APIs for product development is a plus

• Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
• Knowledge of the fundamentals of Natural Language processing is a plus
• Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana etc.

Benefits

• Flexible work hours.
• Hybrid setup - Location Gurgaon
• Performance Bonus
• Health Insurance