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Solution Consultant (Hybrid)

Leena AI

Leena AI

Gurugram, Haryana, India
Posted on Friday, June 30, 2023

Founded in 2018, Leena AI is an autonomous conversational AI-backed employee experience platform that is powerful, flexible, and can meet the needs of any enterprise. Trusted by 10M+ employees across companies like Nestle, Puma, AirAsia, Coca-Cola, Lafarge Holcim, and Abbott, Puma, Sony. We have transformed 30M conversations and 1B employee interactions. Leena AI plays well with 100+ platforms, including SAP SuccessFactors, ADP, Oracle, Workday, Microsoft Office 365, and Slack. Leena AI currently supports 100+ languages globally. Leena AI has raised $40M investment from Greycroft and Bessemer Venture Partners.

Responsibilities

  • Execute full lifecycle of virtual assistant implementation and configurations
  • Encode employee engagement surveys and their configurations
  • Understand the full tech architecture of the virtual assistants, suggest improvements / changes as and when required. Lead, Plan & Gather Business Requirements for the required solution.
  • Provide resolutions to tech support issues within the defined SLAs
  • Ensure clients change requests are addressed effectively in a timely manner
  • Take personal responsibility for E2E delivery of the requirements collaborating closely with business and technical team members (Architects, Product/Engineering Team,, Data Engineers, Analytics Developers, Testers, PM/Scrum Masters and Customer to deliver a solution that meets/exceeds partner expectations
  • Work with customer and their integration partners to ensure the product is well integrated
  • Architect and conceptualize the solution from initiation to completion meeting client requirements
  • Develop flowcharts, layouts and documentation to identify requirements and solutions
  • Identify issues by looking at debug logs from various internal and external sources 11. Support CSMs with data update/correction requests

Requirements

  • Exp: 2-6 Years
  • Job Location: Gurgaon & Bangalore
  • Coding/scripting experience with NodeJs / similar framework
  • Experience with databases (preferably no sql databases such as MongoDB)
  • Good documentation skills, hands-on knowledge on report making
  • Thorough knowledge of REST/SOAP/OData APIs 5. Well-versed with the working of API Testing tools like Postman, SOAP UI etc.
  • Experience using spreadsheet software such as Google Sheets / Excel etc
  • Must have Postman, REST/SOAP/OData APIs 5

Good to have - Experience integrating with 3rd party APIs for product development is a plus

  • Knowledge/Experience in building Chatbots using publicly available bot platforms like Dialogflow, Microsoft Bot Framework, etc
  • Knowledge of the fundamentals of Natural Language processing is a plus
  • Experience with data analysis techniques and data analysis software such as Power BI, Tableau, Grafana etc.

Benefits

  • Flexible work hours.
  • Hybrid setup - Location Gurgaon
  • Performance Bonus
  • Health Insurance