About Us

We’re redefining home, and setting a new standard of living. One apartment at a time.

Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if they’d like to move. As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.

About The Role

We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you’ll work directly for and with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.

What You’ll Do

• Build, maintain, and expand relationships with Autopilot Partners
• Handle and address incoming requests from Partners
• Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
• Host kickoff calls with new properties
• Build and schedule QBRs with Partners
• Collaborate with AP Ops & Field Operations teams on addressing issues
• Assist VP with special projects in order to further streamline our business processes

What You Need

• Based in our Birmingham office
• 3+ years of professional experience
• Previous customer service/ partner experience
• Strong organizational skills
• Ability to multitask and problem solve multiple issues at once
• Strong communication skills, both written and verbal
• Fearless, self-motivated and hardworking
• Ability to work in a fast-paced environment
• Self-starter comfortable working with a sense of urgency
• Tech-savvy - familiarity with Slack
• Fluent in English with strong written and verbal communication skills

Benefits & Perks

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• Solid compensation package + stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing