About JWX (former JWP Connatix):

JWX’s mission is to provide technology that empowers media businesses to connect their content with consumers across every platform. We help publishers transform content into multi-format experiences, reach audiences wherever attention moves, and strengthen monetization in a fragmented landscape. As part of the broader ecosystem, JWX also supports streaming companies and advertisers with solutions built for how modern media is distributed and consumed.

• Our video players are embedded directly on publisher sites, including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
• We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers’ video content.
• We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month.

The Opportunity:
The Customer Success Manager (CSM) is a highly skilled, customer facing professional who will engage with newly signed and existing customers, educate them on total JW Product solutions and ensure a smooth utilization of the JWX technology and drive overall adoption. A CSM is responsible for a fundamental part of the post-sale cycle for JW Player’s portfolio of JWX’s global customer base. They will act as a trusted business advisor for each customer - develop a deep understanding of the customer’s business strategy and goals, their intended use of video as part of that strategy, and how our product offering support fits within this business context. A CSM must be thorough, well spoken, have a good blend of business and technical skills, ability to analyze data, and have the ability to develop lasting, quality relationships with customers.