Website: https://www.invisible.co/

Blog: https://inv.tech/blog

Overview/Sales Deck: https://docsend.com/salesdeck

Recorded Demo: https://www.youtube.com/demo

Core Values: https://www.notion.so/invisibletech/Invisible-Values

Who are we?

Invisible Technologies helps fast-growing companies scale efficiently by offering them Operations-as-a-Service: a synthesis of automation, human specialization, and strategic consulting.

We start at the goal level, getting deep into our clients’ businesses and the problems that they’re facing. We break down their goals & problems into processes that we can run for them. These processes are broken down into automated and human-run steps. We believe that anything that can be automated, should be automated. But that there will always need to be a human-in-the-loop to run the best operation.

Our team is made up of 85+ strategic team members who own equity in the company (our “Partners”) as well as 2000+ team members who are running our service and core company functions (our “Agents” & “Specialists”)

We believe that…

• Our Mission is to unlock the creative potential of people and companies; we are the engine that powers innovation.
• Our Clients are pioneers of innovation; in industries ranging from AI to insurance to solar, many of our clients are well-known and on the cutting edge of technology and strategy.
• Ownership is our guiding value; every partner on the team is the “CEO” of their area - each of us are empowered to jump in and solve the problems in front of us.
• Meritocracy creates alignment; the value someone produces should be reflected back in the position of responsibility and compensation that they receive.
• Transparency is vital for us to run an entirely remote organization; what one of us knows, all of us should know.
  
  

About the Customer Success team

The mission of the Customer Success team is to position Invisible to become a trusted advisor to the leadership teams of the world’s most influential organizations, helping them translate innovation into seamless execution. We begin by deeply understanding our client’s needs, and then translate those needs into seamlessly integrated ‘human + technology’ solutions that can unlock exponential business value.

Your Mission

As the Director, Core Accounts, you will play a critical role maintaining and expanding client relationships across 10-20 of Invisible’s core accounts. These accounts will vary in size - from F500 enterprises to tech startups - but all have one thing in common: they are transforming the way they operate, and in many cases they are embarking on a vision to transform their industries.

You’ll act as a thought partner to leaders across these accounts as they navigate complex business, technology and operational problems. For many of these problems, “off-the-shelf” or “cookie-cutter” solutions won’t suffice, so you’ll be challenged to find the root cause of the problem, and develop solutions leveraging Invisible’s unique capabilities.

Critical to your success will be the ability to prioritize your time and effort across those accounts (and business problems) where Invisible can have maximum impact.

Responsibilities

• Owns and leads relationship across a subset of Invisibles Core Accounts (Enterprise, Mid-market, and Startup accounts) globally
• Drive increased adoption of Invisible’s offering, resulting in YOY increase in revenue
• Long-term strategic planning across portfolio of accounts
• KPIs: Portfolio growth, revenue and logo retention (renewals), customer satisfaction
• Act as a strategic advisor on reinventing business operations for scale and efficiency
• Act as voice of the customer for product and marketing teams

Experience

• 7+ years experience in either sales or account management, selling to or managing Fortune 500 and mid-market accounts
• Experience in business operations
• Ability to build trust-based relationships, manage complex situation, to help companies improve the way they work

Compensation & Benefits

• Working Times: US (EST or PST) Hours
• $105,000 annual base + up to $35,000 bonus potential (paid out quarterly) + equity!
• Additional opportunities to earn more equity and increase your ownership percentage of the company, through promotions and through re-distribution of re-acquired shares via buybacks
• Healthcare Benefits (or Stipend Option)
• Flexible Work Schedule / Unlimited Vacation Days
• Work Remotely