Senior Business Analyst
Icertis
The Senior Business Analyst is a client-facing role within the Professional Services organization, supporting the successful delivery and adoption of the Icertis platform and Vera AI applications. This role is ideal for someone who blends strong business analysis and functional consulting skills with light project management experience—able to work across multiple clients in complex enterprise SaaS environments, ensuring on-time and high-quality delivery.
Working closely with Engagement Leads, Solution Architects, and cross-functional teams, you will drive customer workshops, requirements documentation, and delivery coordination across contracting, procurement, and related business domains. You’ll also leverage foundational understanding of Generative AI (Gen AI) and its role in SaaS transformation to help shape successful adoption of Icertis Vera AI apps.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
What You’ll Bring
7–10 years of professional experience, with at least 4–6 years in business analysis or project delivery roles for enterprise SaaS or business transformation programs.
Hands-on experience with or strong exposure to CLM, Procurement, or S2P/O2C domains. Experience with Icertis, SAP Ariba, SAP, or Salesforce ecosystems is highly desirable.
Familiarity with AI-driven SaaS solutions and comfort explaining Gen AI adoption scenarios to business users and IT teams.
Strong understanding of contract lifecycle management processes and collaboration with Legal, Procurement, or Commercial teams.
Excellent communication, workshop facilitation, and stakeholder management skills.
Strong organization and multitasking abilities; able to work across multiple client engagements simultaneously.
Bachelor’s degree in Business, Supply Chain, Information Systems, or related discipline; advanced degree or certification (CBAP, PMP, Agile) preferred.
Where You’ll Work & Travel
Location: United States (remote or office-based per company policy).
Travel: Willingness to travel domestically (up to 30%) for key workshops, reviews, and go-lives.
The Team
You’ll be part of the Professional Services / Consulting organization, partnering closely with Engagement Leads, Solution Architects, Product, and Engineering to deliver Icertis and Vera AI implementations on time and with measurable business impact.
Equal Opportunity
Icertis is an equal opportunity employer. The company celebrates diversity and is committed to creating an inclusive environment for all employees, considering qualified applicants regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Salary Range:
Min $150,000 - 215,000 base salary + 15% bonus per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.
Our Commitments
Icertis is committed to:
Supporting employees’ and their families’ physical, mental, and financial well-being.
Accelerating Icertians’ careers.
Making a social and environmental impact in our communities.
Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
Generous holidays, including the 4th of July week off (paid).
Free professional and leadership coaching.
Annual personal development allowance.
What we offer:
Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity – seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.
What You’ll Do
Support Engagement Leadership
Act as the day-to-day client contact for assigned projects, working under direction of an Engagement Lead or Program Manager to manage scope, deliverables, and progress tracking.
Facilitate business discussions between client stakeholders (Legal, Procurement, Sales, IT, etc.) and internal delivery teams to align business objectives with Icertis solutions.
Business Analysis and Solution Definition
Conduct requirement gathering workshops, document business processes, capture user journeys, and translate them into functional and integration specifications.
Support creation of business use cases for Icertis platform and Vera AI apps across contract authoring, negotiation, approval, and obligation management.
Collaborate with architects and configuration teams to ensure solution fit, validation, and change management alignment.
Delivery and Coordination
Coordinate day-to-day project activities including requirement sign-off, tracking deliverables, managing dependencies, and logging issues or risks.
Serve as liaison between client and offshore delivery teams, ensuring clear communication and timely decision-making.
Assist with test case creation, UAT support, and readiness for go-live activities.
AI and SaaS Enablement
Leverage practical experience with Gen AI tools (such as OpenAI, Copilot, or similar productivity assistants) to guide clients on realistic use cases in contract review, summarization, and workflow automation.
Partner with Engagement Leads and Product teams to articulate to clients the possibilities and limitations of Gen AI within enterprise SaaS environments.
Gather structured feedback from project teams and clients to help Product and Engineering refine Icertis Vera AI features.
Client Communication and Governance
Support preparation of status reports, executive summaries, and dashboards for steering committee reviews.
Build strong client relationships through clear communication, documentation, and timely follow-ups on action items.