Senior Domain Expert - Procure-to-Pay
Icertis
Icertis is seeking a senior, customer-facing Principal Domain Expert to help enterprise customers unlock value from AI-enabled Contract Lifecycle Management (CLM) across Procure-to-Pay use cases.
This is a hybrid consulting and customer success role. You will work directly with customers to design, enable, and scale AI-led contracting solutions—while maintaining strong fluency in the underlying CLM platform to ensure AI is applied responsibly, pragmatically, and at scale.
You will serve as a trusted advisor to customers, a design authority internally, and a bridge between Product, Consulting, and Customer Success.
Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.
What You Bring (required)
Deep expertise in Procure-to-Pay contracting, including but not limited to SAP Ariba and SAP ERP experience.
Experience applying AI within enterprise software or process-driven environments – willingness to continuously grow and learn as AI products rapidly evolve
Strong customer-facing consulting and executive communication skills
Comfort operating across consulting, customer success, and product-adjacent roles
Sound judgment balancing innovation, trust, and scalability
Nice to Have
First-hand experience operating within Procure-to-Pay and/or Legal functions, either as a practitioner or in a role embedded closely with these teams (e.g., Legal Ops, Procurement Ops, Commercial Operations)
Experience with CLM, legal operations, procurement transformation, or enterprise SaaS
Direct consulting or services delivery experience
Where You’ll Work & Travel
Location: United States (remote or office based, per company policy).
Travel: Ability and willingness to travel domestically and internationally for key workshops, program reviews, and executive engagements.
The Team
This role reports into the Professional Services / Consulting organization and partners closely with Product, Engineering, PreSales/Solution Advisory, Delivery, and Customer Success to ensure customers realize maximum value from the Icertis platform and Vera AI apps.
Equal Opportunity
Icertis is an equal opportunity employer. The company celebrates diversity and is committed to creating an inclusive environment for all employees, considering qualified applicants regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic.
Min $203,000 - 290,000 base salary + 20% bonus per year
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.
Our Commitments
Icertis is committed to:
Supporting employees’ and their families’ physical, mental, and financial well-being.
Accelerating Icertians’ careers.
Making a social and environmental impact in our communities.
Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.
Generous holidays, including the 4th of July week off (paid).
Free professional and leadership coaching.
Annual personal development allowance.
What we offer:
Robust medical, dental, vision, and mental health benefits.
Employee Assistance Program (EAP).
Equity (RSUs) and shared ownership in the company.
Generous 401(k) match.
Flexible work environment.
Paid maternity and paternity leave.
Generous holiday and PTO program.
CaaS (Coaching as a Service).
Annual personal development allowance.
7 Days for Humanity – seven paid volunteer days annually.
Global and regional DEIB steering committees and employee resource groups (ERGs).
Global DEIB training programs and guest speakers throughout the year.
What You’ll Do
AI-Led Consultation & Solution Design
Translate business outcomes across multiple business groups and personas into AI-enabled CLM use cases, with a focus on procure-to-pay use cases across the enterprise
Guide customers on where and how AI adds value in contracting workflows, grounded in real Procurement practices
Support roadmap and phasing discussions to align AI adoption with customer maturity
Hands-On AI Enablement
Lead live customer sessions including real-time AI prompt configuration and refinement
Guide design of AI-assisted review, negotiation, and compliance playbooks
Shape AI behavior through prompts, context, and guardrails to reflect domain nuance
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Act as the “last-mile” expert validating usability, trust, and readiness for scale
Migration & Phased Adoption
Partner with existing customers as they evolve toward AI-enabled CLM capabilities
Advise on practical sequencing of AI adoption alongside incremental optimization
Identify and address readiness gaps that may limit AI value
Design Authority & Scale
Define solution patterns that can be used to create a use case library and templatized delivery playbooks
Decide when customization is required versus when standardization should apply
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Ensure design intent carries through delivery and partner execution
Customer Trust & Executive Engagement
Support adoption steering, renewals, and expansion conversations with domain expertise grounded in product capabilities
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Facilitate discussions on explainability, governance, and AI risk
Product & Delivery Collaboration
Provide real-world customer insights back to Product teams
Partner with Consulting and Delivery to ensure smooth handoff from design to execution
Contribute to reusable playbooks and accelerators