Hush is looking for a polished, proactive, and client-obsessed Customer Service Specialist to join our team in Detroit, MI.

This is not a traditional customer service role. At Hush, our specialists provide a premium, luxury-level client experience while serving as trusted partners to high-profile individuals and organizations. You’ll play a direct role in client satisfaction, retention, operational excellence, and overall company performance.

Location: Detroit, MI

Position Type: Full-Time

Work Environment: In-Office

Salary Range: $45,000–$55,000

About Hush

Hush is the premium partner for digital risk and online threat intelligence. We protect high-profile individuals and organizations with the level of discretion, speed, and care typically reserved for private banking or luxury concierge services.

What You’ll Do

• Deliver exceptional white-glove support across phone, email, and client communications
• Act as a calm, trusted point of contact for clients navigating sensitive or high-pressure situations
• Build strong client relationships through responsiveness, professionalism, and attention to detail
• Think critically and solve problems efficiently while balancing client needs and business priorities
• Collaborate cross-functionally to improve workflows, client outcomes, and operational performance
• Contribute directly to customer satisfaction, retention, and company growth goals

What We’re Looking For

• Strong levelheadedness and composure in fast-paced or sensitive situations
• Exceptional communication and interpersonal skills
• A hospitality-driven mindset with a passion for premium, high-end service
• Critical thinking and sound judgment
• High attention to detail and organizational skills
• Ability to multitask and adapt quickly
• Professional client-facing experience with the confidence to operate independently and deliver elevated service experiences
• Previous experience in customer service, concierge, hospitality, client success, or luxury service environments preferred

Why Join Hush?

Wellness Weeks — company-wide paid reset weeks

Two months per year of work-from-anywhere flexibility

Comprehensive healthcare coverage

401(k) matching

Growth and advancement opportunities

Collaborative, high-performance culture

You’ll join an environment that feels more like a boutique advisory firm than a traditional corporate office — with the structure to grow and the autonomy to excel.

Equal Opportunity

Hush is an equal opportunity employer. We believe diverse perspectives strengthen both our intelligence capabilities and our mission.

If you’re someone who combines professionalism, empathy, strategic thinking, and a passion for delivering elevated client experiences, we’d love to meet you.