Who We Are

Our Trust and Safety team ensures that we are making data-driven decisions that prioritize safety and is responsible for constantly raising the bar for the safety of all users of our marketplace. You will support the business in the following ways:

• Become the business owner for HopSkipDrive’s safety programs, with a mandate to improve our safety program and continued support of our best-in-class safety culture
• Establish a solid understanding of our users and empathy for their needs, as well as expertise in the detailed workings of our marketplace. You’ll understand the unique needs and requirements of both sides of the marketplace
• Work with cross-functional stakeholders to establish shared goals and a prioritized roadmap of ideas for achieving them. This role will influence product, process, and people; you will take a holistic view and seek improvement where it’s most impactful.
• Research, including but not limited to industry best practices, best-in-class vendors or solutions, and robust data analysis
• Focus on stakeholder engagement, managing and completing sophisticated projects and programs, leading cross-functional teamwork, driving regional alignment, and improving processes through data analytics, organization, and teamwork

Who You Are

You are creative and analytical and know how to influence cross-functional partners to embrace change and continuous improvement. You know how to operationalize initiatives at scale and can adapt to ever-changing business needs. You are results-oriented, data-driven and hands-on. You are passionate about safety and are never happy with the status quo. You’re always ready with ideas for the next iteration and motivated to continually improve the safety of our community.

• 8+ years of program management, project management, or related experience, ideally with time both at startups where you’ve helped launch new programs and at larger companies where you’ve developed solutions that scale
• 5+ years of experience directly related to trust & safety
• Entrepreneurial spirit - you’re helping come up with solutions to prevent problems we haven’t seen yet
• Experience leading cross-functional initiatives with executive visibility and influence
• Demonstrated success in using data to make customer-focused decisions and to facilitate behavior change in support organizations
• Outstanding written and verbal communication skills across multiple functions and teams
• Skilled at analyzing data in SQL and/or Tableau
• Bachelor's degree
• Direct experience in rideshare or a similar two-sided marketplace is strongly preferred

Our Investment In You

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in Los Angeles, CA is $130,000- $160,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class.

* This role will be fully remote in one of the following states AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, WI**