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Client Insights. Sr. Manager



Posted on Friday, May 26, 2023

Who we are

HopSkipDrive’s mission is to create opportunity for all through mobility. Our safe, innovative youth transportation solution is used by over 450 school districts, charter schools, non-profits and government agencies, and busy families to get kids where they need to go.

With nearly 500,000 yellow buses on the road every day and 3.5 billion miles driven a year, student transportation is the largest mass transit system in the US. And while districts spend $25 billion annually on transportation, only 30% of kids get to school on a bus every day. Add to the equation a crippling bus driver shortage and increasing needs for individualized transportation solutions, and it is clear the current system is expensive, inefficient, and ripe for disruption.

We create personalized transportation solutions from one to many, and everything in between.

We’re a company with heart

Our partnerships with school districts, child welfare agencies, and nonprofits ensure equitable educational access for our most vulnerable populations, including youth in foster care, youth experiencing homelessness, and youth with special needs.

We understand that the difference between struggle and success can sometimes be as simple as the ability to show up, which is why we’re on a mission to use innovative technology, coupled with operational expertise and new thinking to help kids reach their full potential by providing a safe, dependable way to get them where they are going.

We’re an awesome place to work

Our company culture has been well-recognized — HopSkipDrive has been named Fast Company Most Innovative Companies, Best Places to Work lists from Built in LA, Comparably, Inc., and the Los Angeles Business Journal. Comparably also named us to the Best Company for Professional Development, Best CEO, and Best CEOs for Women lists.

We’re growing rapidly

Founded by three moms as a solution to their own transportation challenges, we now serve 12 states and 22 metros across the country and continue to expand at a rapid pace, twice making the Inc. 5000 and Deloitte 500 Fast-Growing Technology lists. Backed by top-tier venture capital firms, HopSkipDrive has raised $100M in funding to date.

Who you are

You are looking for a challenging and rewarding experience. You are inspired by our vision and the opportunity to define a new category in an incredibly fast-growing market. You are excited to learn, grow and collaborate so we can achieve our mission of creating opportunity for all through mobility.

At HopSkipDrive, we know that challenges require different approaches, unique perspectives and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

You thrive in a fast-paced startup environment. You are honest and exhibit high integrity. You are proactive and excited to bring new ideas to the company. You solicit feedback and are open to criticism. You adjust quickly to changes in priorities and conditions and cope effectively with complexity and change. You have high attention to detail.

You are an excellent communicator who enjoys collaborating with others above all, you want to build something that fundamentally changes the lives of families for the better.

The Client Insights Sr. Manager will be responsible for owning the programmatic touchpoints with HopSkipDrive clients. You will be responsible for making sure all clients are constantly reminded of the value of HopSkipDrive and how we can best help them arrange their transportation. You will be responsible for developing data-driven stories for our clients and any repetitive tasks and reporting needs a Client may have. You have a bias to action, love helping people understand what a data point means for them and a scrappy can-do attitude. You must have a knack for consultative sales, be able to communicate well, both verbally and in writing, and bring a passion for delivering an exceptional client experience. As this is a new role at HopSkipDrive you need to bring an entrepreneurial mindset and love to take on new challenges. It will report to the VP of Safety & Experience.

What You'll Do

  • Manage a team of exceptional Specialists and Associates
  • Own the full communication pipeline for all client reporting- from ad hoc reporting needs to weekly, monthly, quarterly and annual reporting.
  • Develop business review collateral; working with the Sales team to deliver it to Clients with a mind on scale
  • Develop, in partnership with the marketing and communications team, refreshed client lifecycle communications and help build out a strategy for client communications
  • Working with the finance team to support the complex billing needs of our clients- from invoices and special reporting requirements to collections and delinquent accounts
  • Work closely with the Sales team to develop business review cadences and content
  • Collaborate with cross-functional partners on a range of initiatives to enhance the client experience and increase the adoption of our products

What you bring:

  • Bachelor’s degree or equivalent experience
  • 7+ years experience in a high-pressure, fast-paced environment; start-up experience preferred
  • Creative and strategic thinker who has a proven ability to see the big picture and understands where details and data inform that picture
  • Ability to work with a wide variety of people- both internally and externally; incredibly cross-functional
  • Ability to balance operational and client-facing tasks to ensure successful execution
  • Self-starter attitude with a high degree of motivation to go above and beyond the task at hand
  • An exceptional people leader with a demonstrated capacity to hire, coach and manage a diverse and highly talented group of individuals; experience managing remote teams preferred
  • Self-starter with a continuous improvement mindset. Manages ambiguity, exhibits courage, can work effectively with and influence different levels of the organization and across business lines cross functionally
  • Strong visual communication skills to tell tell a story for a technical and non-technical audience
  • Exceptional attention to detail
  • Advanced proficiency in Google Sheets/Microsoft Excel
  • Experience with Tableau, Google Looker Studio or similar data visualization software
  • Experience with SalesForce, Kustomer or similar CRM preferred

** This role will be fully remote from a state where we do business AZ, CA, CO, DC, FL, IL, KS, MD, WI, NC, NV, NJ, NY, OR, TX, SC, UT, VA, WA, MO, NM, TN**

What you will get

We want you to be an owner in our company and share in executing our vision, so every full-time employee has equity. In addition, we offer flexible vacation, medical, dental, vision and life insurance, 401(k), FSA, and an opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential. HopSkipDrive is committed to fair and equitable compensation practices. The salary range for this role in is $85,000 to $100,000. This position is remote and, as such, compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by several factors such as a candidate’s relevant work experience, skill set, certifications, and specific work location. The total compensation package for this role also includes equity stock options.

Equal Opportunity Employer

HopSkipDrive is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected class. HopSkipDrive is also proud to operate as a drug-free workplace.