Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

About the Platform Streaming team

• Data for message-based architecture at the center, this team is defining how we shape and transmit events across the whole architecture, 100% data consistency and high-quality events. Shaping the future of our architecture to empower more asynchronous work.

• Provide common functionality to move data around, for instance feeding Caches and other storages like Elasticsearch, Redis, BigQuery, etc. The goal is to make those self-service for every other team to leverage.

• In the team, we're big users of Kafka, Debezium, PubSub, Elasticsearch, stream processing frameworks (Kafka Connect, Kafka Streams, Apache Beam, Apache Flink).

• The team is currently composed of 5 Software Engineers in Data, the goal is to own more areas of the Platform like Search and Dashboards/Analytics (real-time OLAP).

• This team is NOT: IT data, data governance, batch processing and feeding data warehouses. The team is focused on delivering high-quality data within the product and providing an interface to external stakeholders.

What You'll Do

• Have a vision of architecture and systems design, being able to support the senior ICs in moving our scale and architecture into the right places.

• Work closely with senior management, product and other managers with the goal to expand our internal Platform and shape our whole architecture, you need to build a good rapport with your peers and bring Platform to them and vice-versa.

• You will take part of the platform vision for the Data Streaming team, events system/storage, OLAP storages, how to shape events and messages, microservices relationships, and more.

Who You Are

• 4+ years in an Engineering Manager role

• 5+ years of experience with Kafka and/or Apache Flink

• 7+ years of experience in back-end, ideally with Java (or flavors of it).

• Experienced with asynchronous microservices, understands distributed computing and architecture in general

• Understands data consistency, CAP theorem, cloud infrastructure, observability, scaling.

• You are passionate about learning and want to help us learn too.

• You care about working on applications that are putting the customer's needs first

• You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work

• You thrive in a fast-paced environment

Perks and Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, experiences, and perspectives. At Gorgias, we believe that diverse teams drive innovation and better decision-making. We do not discriminate based on race, color, religion, gender identity, sexual orientation, disability, age, or any other protected status.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!