Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Role

This role is responsible for maintaining the smooth operation of our Toronto office and creating a welcoming environment where our employees thrive! You will work closely with our global team of Workplace Coordinators, cross-functional teams, and local employees to foster a productive and collaborative company culture.

What You’ll Do

• Oversee office activities and ensure that all tasks are completed efficiently and effectively

• Maintain office supplies and equipment, including ordering new supplies as needed

• Coordinate with the People Team, IT Support, and other departments to ensure that the office runs smoothly

• Ship, manage, and receive computers on an as-needed basis

• Perform general administrative tasks

• Work with the landlord to make and track facilities requests

• Plan and coordinate monthly social events for the office

• Maintain and execute the refreshment program including ordering and stocking snacks, coffee, and other items

• Greet visitors and new hires, making sure they have all the information needed to visit/enter the office

• Manage your locations office budget and ensure timely and accurate expense categorization

• Maintain a clean and safe office environment

• Support the Workplace Team’s goals by taking on ad hoc tasks/projects as needed

Who You Are

• Able to be onsite Monday through Friday in our Toronto office location and lives within a 30-minute drive to Toronto

• Relevant experience in office management or similar administrative role (or equivalent transferable skills)

• Strong organizational and time management skills

• Excellent communication and interpersonal skills

• Ability to prioritize tasks and manage multiple responsibilities at once

• Proficient in Google Suite, Notion, Asana, and Slack

• Strong attention to detail and accuracy

• Ability to maintain confidentiality

• Experience with social event planning and coordination

Company Benefits & Perks

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 🏥 We provide private health insurance and retirement pension

• 💆🏻‍♀️ Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!