Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the Team

💟 Our People’s team mission is to have exceptional people grow in an exceptional environment. We are currently a team of 16 people in 3 sub-teams: People Operations, Talent Acquisition and People Experience & Culture.

💟 The People Experience & Culture team encompasses Workplace Management, HRBPs, Total Rewards + Payroll and of course, Talent Development

💟 We are a globally distributed People team with team members in Canada, US, France, Portugal and Serbia.

About the Role

We are looking for a dynamic and innovative Talent Development Lead to join our People Experience and Culture team. This role is pivotal in designing, implementing, and managing programs that foster the growth and development of our employees. As a key player in our People team, you will work closely with HR Business Partners (HRBPs) to create impactful development initiatives that support our rapidly scaling org.

You will serve as an Individual Contributor initially, with the expectation to build and lead a team as the company grows.

What You’ll Do

• Build a scalable Learning and Training strategy: Develop and implement a comprehensive learning and training framework that grows with our company, focused on Senior ICs and Managers, but also flexible enough to support our top talents. Evaluate the effectiveness of development programs through metrics and feedback and adjust as needed.

• Implementation and Management of Talent Development Programs designed to attract and retain top talent: Design, implement, and oversee innovative talent development programs from scratch, aligned with our unique Gorgias culture and business goals. Foster continuous learning through Talent Reviews, Coaching, and Trainings for new hires and throughout the employee lifecycle and for all levels.

• Promote and embody cross team collaboration to maintain and increase employee engagement: Collaborate with HRBPs to identify and assess talent development needs across the company. Promote a collaborative environment, working with various stakeholders to achieve common goals.

• Manage our Learning & Wellness Stipend Program and re-build it as needed

• Organize quarterly and annual trainings and/or learning sessions for Gorgias Employees during company events

• Build and grow the Talent Development team and function

Who You Are

• Proven experience in a Talent Development role, preferably within a scale-up environment.

• Demonstrated ability to design and implement new programs from scratch. Strong project management skills, with the ability to handle multiple projects simultaneously.

• Experience working with a globally distributed team, remote and in office and with different cultures. This is a critical piece and we want to make sure you are very aware of it.

• Exceptional communication skills, both written and verbal, with the ability to engage stakeholders at all levels

• Strong collaborator, able to work effectively with HRBPs (preferably with experience working with HRBPs)

• Highly innovative and creative. Strong organizational skills and attention to detail.

• Ability to adapt quickly to new tools and change to internal and external processes.

Nice to haves

• Self-motivated, proactive, and able to work independently in a fast-paced environment.

• Experience in building and leading a team is a plus.

• Adept at using data and metrics to evaluate program effectiveness and drive continuous improvement

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 🚊50% of public transportation reimbursed

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile)

• 🏥 We provide private health insurance (we use Alan)

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com