Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

About the Team

The In-App Analytics squad is responsible for building our in-product analytics experience. We are at the forefront of events-driven architecture here at Gorgias, and we are building an internal platform for all the product teams to extend their offering with user-facing reporting and analytics features.

We aim to craft building blocks that multiple other product-engineering teams will use to build their application features. We follow data mesh principles and are part of the governance and standards-setting team for data and events-related topics at Gorgias.

The scope of our work goes beyond analytics, we are building a real-time application experience using Apache Flink on top of Apache Kafka.

Our team includes data, backend, and frontend engineers so that we can provide the Gorgias engineering teams with an end-to-end platform experience.

What You'll Do

• Build reusable Analytics components like Charts, filters, and navigation in TypeScript, React, ReactJS, etc.

• Build the platform's core metrics. The core domain consists of Tickets, Agents, and Customer entities. Together with the Product team, you will define the best visualization and UX that will help our Merchants deliver the best customer support to their shoppers.

• As an engineer, you'll guide and help other teams onboard into our In-App Analytics platform and assist them in understanding how to accomplish their use cases based on our Platform capabilities.

  • As part of this journey, you'll produce artifacts like documentation, UI-Kit, and Storybook to facilitate the onboarding of other teams.

  • You'll identify common patterns surfacing on different squads and consider bringing them to be supported as part of the platform, constantly iterating to improve it and keep engineering productivity high in all scopes of Data & Analytics.

• As an engineer, you will receive training, support, and mentorship from our senior engineers and will have the opportunity to grow through Fronted Chapter initiatives.

• If you have little experience with TypeScript, we will happily introduce you to the world of type inference and safety.

Who You Are

• 5+ years of experience with JavaScript and/or TypeScript.

• You understand the FE stack and its neighbouring layers and have a moderate to deep understanding of the role of CDN, Cache, Webpack, CI/CD.

• You have opinions on the BE API design and can challenge the BE team to achieve a good balance on what works well for the FE while understanding the constraints on both ends.

• You code with good practices in mind like SOLID, principles of abstraction/composition, React/Redux best practices, and know when not to use them for a good trade-off.

• You have experience building aesthetic and functional user interfaces using modern CSS, knowledge of the best UX design practices, and attention to visual details.

• Optionally, you have experience with react-query, async state management libraries, and SWR.

Perks & Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com