Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

The People’s team mission is to have exceptional people grow in an exceptional environment. We are currently a team of 16 people, including 6 dedicated recruiters and we keep scaling.

The recruiting team’s mission is to identify and attract exceptional talent, enhancing our globally distributed team across both technology and go-to-market (GTM) sectors.

We take pride in our diverse and globally dispersed team, reflecting a wide range of perspectives and experiences.

About the role

As the Head of Talent Acquisition, you will oversee our talent acquisition team and drive the strategic hiring initiatives to support our rapid scale-up. You will develop and implement data-driven hiring strategies, manage and mentor our team of recruiters: which is split between GTM recruiters and Tech recruiters, and build a strong employer brand globally. This role requires a leader with a deep understanding of the tech startup ecosystem, a passion for data, and a proven track record in scaling organizations.

What you’ll do

• Define and Implement Hiring Strategy: Develop and execute a comprehensive hiring strategy that includes: internal mobility, internal referrals, SEO optimised job descriptions, cohort based hiring, sourcing, automated processes and target metrics to meet our aggressive growth goals.

• Team Leadership and Management: Lead, mentor, and grow a team of recruiters, providing continuous feedback and support to ensure high performance and professional development.

• Optimize Team Organization: Establish efficient organizational structures and methods to manage workload, performance, and KPIs through our dashboard.

• Automate and Streamline Processes: Create automated and efficient recruitment processes to maximize productivity and enhance the candidate experience.

• Build a Strong Employer Brand: Develop and promote a compelling employer brand in all our locations, organizing tech meetups, and leveraging marketing strategies to attract top talent.

• Champion Diversity and Inclusion: Ensure diversity and inclusion are integral to all hiring practices and initiatives.

Who You Are

Must-Have Skills:

• Extensive experience in talent acquisition, with a strong background in recruiting within the tech industry.

• Extensive experience in forecasted hiring planning with a proven track record in anticipating and addressing staffing needs based on business growth and market trends

• Proven track record of managing and growing a team of recruiters, with the ability to provide constructive feedback and support.

• Deep familiarity with recruiting tools and processes, and the ability to implement and manage these effectively.

• Strong data-driven mindset, with the ability to translate KPIs into actionable insights and communicate the value of the recruiting team to hiring managers.

• Experience in building and promoting a strong employer brand.

• Expertise in diversity and inclusion best practices.

Nice-to-Have Skills:

• Results-oriented with a focus on achieving goals and fostering a high-performance team culture.

• Solution-oriented mindset, with the ability to navigate challenges and encourage the same approach within your team.

• Passionate about sharing company achievements and fostering a positive work environment.

Why Join Us?

• Impact: Play a key role in shaping the future of a rapidly growing global tech startup.

• Innovation: Work in a hybrid environment that values flexibility and innovation.

• Growth: Lead and grow a talented team, with ample opportunities for professional development.

• Culture: Join a diverse and inclusive workplace that prioritizes team success and individual contributions.

If you are a strategic, data-driven talent acquisition leader ready to take on the challenge of scaling our global team, we would love to hear from you. Apply now to be a part of our exciting journey!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com