Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About the team

Gorgias finance team is looking to hire a passionate Analyst/Associate to join the Strategic Finance team to provide in-depth, insightful analyses to help make strategic investment decisions. The Analyst will be focused on building deep partnership across all business units by focusing on our KPIs and providing critical analysis and insights to help drive related business decisions. You will be responsible for developing methodologies, dashboards, and models to enhance and maintain our reporting and quarterly budgeting.

To be successful in this role you must be data driven, have strong communication skills, and the ability to thrive in a fast-paced environment. You will drive long-term value by taking extreme ownership to diagnose problems, analyze solutions and drive implementation to create impact. This role will report directly to the Head of Strategic Finance.

What You'll Do

• Support management to build and maintain growth models and forecasts supporting revenue / spend optimization and ad-hoc analysis.

• You will function as a hands-on, strategic partner to the business leaders while working directly with the Head of Strategic Finance on key metrics and business recommendations.

• Collaborate on all financial models to identify key investment opportunities and partner with business leaders to operationalize their budgets

• Assist in planning exercises and the quarterly and annual budgeting cycles for all verticals

• Assess key metrics across the business to craft a strategy that aligns the financial model to OKRs

• Work closely with our data analytics team to source and structure data, ensuring we have reliable and accurate forecasts and KPIs

• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, KPIs, and monthly forecasting cycles

• Collaborate with the Accounting team on a variety of initiatives, including but not limited to

Who You Are

• 2-4 years of experience in investment banking, private equity or high-growth technology/SAAS company in strategic finance or FP&A

• BA/BS required, preferably in Finance/Accounting or equivalent directly related work experience required

• Expert Excel Skills; extensive experience building P&L, LTV, and CAC Modeling and analyzing large data sets, additionally, strong understanding of US GAAP

• Maintain efficient processes for quarterly and monthly budgeting, forecasting & performance reporting

• Outstanding verbal and written communication skills and the ability to take extreme ownership

• Someone with a hands-on attitude and a strong desire to deliver and grow

• Basic SQL knowledge or a willingness to learn basic SQL

• Someone with the ability to multitask, work under pressure, and meet deadlines

Perks & Benefits

• 🏖️ 5-week vacation

• 🤕 Paid sick leave

• 🌏 6 weeks full remote/year

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Monthly lunch stipend of $300

• 🏥 Health insurance with up to 100% of premiums paid for employees - Anthem explore our plans

• 👵🏼 Retirement: Gorgias contributes to your 401k 100% of the first 3% of deferred W-2 income, 50% of the next 2% of deferred W-2 income.

• 💆🏻‍♀️ Get up to $700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to $2000 of learning material and wellness support per year! This includes $1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a $500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com