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People Ops Generalist



People & HR, Operations
Paris, France
Posted on Friday, January 5, 2024

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.

Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.

We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Team

The People Team’s mission is to make exceptional people grow in an exceptional environment.

While we all work together on common projects, the People Team is split into 3 sub-teams: Talent Acquisition, People Experience and Operations and Talent Development. This role will report to the People Ops team lead Kristina and will support the HR function in Europe, specifically France and Portugal.

About the Role

The People Ops Generalist will support the full HR lifecycle at scale and will be based out of our Paris office. As a key member of the People Ops team, this role will own and develop operational approaches in various countries across Europe including France and Portugal. This opportunity offers a broad scope of work ranging from ensuring smooth daily operations to spearheading our approach to improve the overall team member experience, to owning and driving processes and policies to allow our employees to thrive.

What You'll Do

  • Partner with other Operations teams (IT, Finance, etc) to provide a positive and coordinated working environment for Gorgias employees.

  • Create and maintain HR policies and procedures taking into account local cultural and compliance requirements alongside our global culture and company values.

  • Support a range of cultural activities across our teams to help foster a sense of community.

  • Maintain the accuracy of our data systems including HRIS (Rippling)

  • Manage and develop processes that deliver a positive experience to Gorgias employees including onboarding, offboarding, perks, benefits, etc.

  • Maintain solid employment frameworks in Europe, helping to understand and deliver compliance and best practice employment.

  • Benefits administration, including proactive and reactive problem solving and supporting staff queries in accessing benefits.

  • Manage time off policies, vacation/PTO, sick time, public holidays and other types of employee leave.

  • Coordinate with external vendors to deliver services to our Employees.

  • Ensure legal compliance and mitigate the Company’s risk by having a basic understanding of relevant employment laws (specifically France and Portugal).

  • Will facilitate employment contracts, amendments, and termination letters and track/monitor necessary data and information.

  • Maintain employee handbooks.

  • Conduct audits to ensure compliance with all local regulations.

Who You Are

  • 2-3 years of related HR Operations experience preferably at a SaaS start up

  • Considerable knowledge of human resources principles and practices, including employment laws and regulations, specifically in France.

  • Experience with drafting and reviewing employee handbooks and HR processes and policies.

  • Exceptional verbal and written communication skills in both French and English.

  • Excellent attention to detail.

  • Ability to manage multiple projects and activities simultaneously, with a strong ability to prioritize, organize and work effectively with minimal supervision.

  • Ability to work independently as well as in a team environment.

  • Must have in-depth analytical and problem-solving skills.

  • Strong project management skills.

  • Ability to use discretion and exercise independent and sound judgment.

  • Ability to handle sensitive matters and maintain confidentiality.

Company Benefits & Perks

  • 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

  • 🤕 Paid sick leave

  • 🧸 Paid parental leave (16 weeks)

  • 💻 MacBook Pro

  • 🍽️ Personal credit card to buy lunches (we use Swile)

  • 🏥 We provide private health insurance (we use Alan)

  • 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

  • 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! (Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

The role requires a 2-day/week presence in the Paris Office.

Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun!

More cool things to know about Gorgias... 😁

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com