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Manager, Operations Excellence



Lekki, Nigeria
Posted on Saturday, April 13, 2024

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role: Flutterwave seeks a highly skilled and experienced Manager of Operations Excellence to join our dynamic team. As the Operations Excellence Manager within the Risk and Compliance Operations team at Flutterwave, you will be key in driving operational efficiency, process optimization, and change management initiatives to ensure compliance with regulatory requirements and mitigate operational risks. You will lead cross-functional projects, implement best practices, and leverage data-driven insights to enhance operational effectiveness within the risk and compliance functions.

Responsibilities include but are not limited to:

  • Operational Efficiency:
    • Identify opportunities to streamline processes, eliminate redundancies, and automate manual tasks within the Risk and Compliance Operations teams.
    • Develop and implement strategies to optimize resource allocation, enhance workflow efficiency, and reduce operational costs.
  • Process Optimization:
    • Conduct process mapping, gap analysis, and root cause analysis to identify areas for process improvement and optimization.
    • Work collaboratively with cross-functional teams to redesign processes, standardize procedures, and implement sustainable solutions.
  • Continuous Improvement:
    • Drive a culture of continuous improvement by fostering innovation, encouraging feedback, and promoting learning and development initiatives.
    • Monitor key performance indicators (KPIs), performance trends, and industry benchmarks to identify opportunities for improvement and innovation.
  • Training and Development:
    • Provide training, coaching, and support to employees at all levels of the organization to build capabilities, enhance skills, and promote a culture of operational excellence.
  • Data Analysis and Insights:
    • Analyze data, trends, and performance metrics to identify opportunities for improvement, make data-driven conclusions, and drive strategic initiatives that enhance operational efficiency and effectiveness.
  • Change Management and Collaboration:
    • Drive positive outcomes and achieve strategic objectives through process updates, technology implementations, and organizational transformations while leading and supporting change initiatives.
    • Serve as a liaison between the risk and compliance operations team and other departments to facilitate communication, knowledge sharing, and coordination of efforts.

Required competency and skillset to be a waver:

  • Bachelor's degree in business administration, finance, risk management, or related field. Master's degree or professional certification (e.g., Six Sigma, Lean, PMP) preferred.
  • A minimum of 6 years of experience in operations management, process improvement, or project management within the financial services or technology industry is required.
  • Strong understanding of risk management principles, regulatory requirements, and compliance frameworks relevant to the financial technology sector.
  • Demonstrated ability to lead cross-functional projects, drive change, and achieve measurable results in a fast-paced, dynamic environment.
  • Excellent analytical skills, including interpreting data, identifying trends, and making data-driven decisions to achieve operational excellence.
  • Effective communication skills with the ability to influence stakeholders, build consensus, and present complex information clearly and concisely.
  • Strong leadership skills with the ability to inspire and motivate teams, foster a culture of collaboration and innovation, and drive performance excellence.
  • Integrity and a commitment to uphold ethical standards.
  • Strong problem-solving and decision-making abilities.
  • Ability to handle sensitive information with discretion.
  • Adaptability and willingness to learn in a fast-paced environment.
  • Always willing to improve knowledge and skills.
  • Strong organizational and time-management skills.

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