Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The role: Flutterwave is looking for a Front Office Admin - Cote d'Ivoire who will act as the point of contact for all employees, guests, providing administrative support and managing their queries.

We are not a one size fits all organization, and we are proud of our close-knit, diverse team. We’re looking for people who can bring their unique perspectives to this role.

What does this role look like:

Front Office Management

• Be the frontline of the company and take complete ownership of the front desk functions
• Welcome and receive guests in a friendly and respectful manner always
• Have a good knowledge about the operational workings of Flutterwave and be able to provide 1st level support/assistance i.e customer service, product information, etc to customers and guests alike and escalate to appropriate persons where needed
• Receive official documents and parcels and deliver it to the appropriate teams while keeping a tracking log schedule
• Maintain a spreadsheet of all official documentation and follow up with relevant teams when actions are required
• Maintain confidentiality with sensitive information and correspondence

Office Administration

• Manage and oversee the procurement processes of offices supplies, maintain inventory of stock
• Supervision of administrative staff (cleaning staff, security officers, ad-Hoc staff)
• Key contact for office maintenance and repairs. Perform periodic spot checks to ensure the office is clean, hygienic and fit for purpose
• Prepare weekly reports on expenses and office budgets as well as facility status
• Maintain and update company databases
• Organize a filing system for important and confidential company documents
• Distribute and store correspondence (e.g., letters, emails and packages)
• Work closely with the People Business Partners as regards offboarding (managing the process of company property retrievals as required)
• Support with country initiatives as required/assigned
• Provide overall administrative support to teams at Flutterwave
• Any other duties assigned.

Experience and skills required to be successful in the role:

• 3-5 years of office management or similar, transferable experience
• Very high ethical standards and integrity
• Attention to detail and a go getter attitude to manage the office end-to-end
• Extremely organized and a real problem solver
• Excellent interpersonal, written and verbal communication skills
• Proficiency with MS Office (MS Excel and MS Word, specifically) and experience with HRIS
• Good knowledge of generic office procedures and the ability to understand and further explain Flutterwave’s offerings.

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