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Customer Success Manager



This job is no longer accepting applications

See open jobs at Flashpoint.
Remote · United States
Posted on Wednesday, January 17, 2024

Are you mission-driven, with a passion for safeguarding against both cyber and physical threats? Ready to step into a role that challenges and fulfills you beyond the conventional 9-5? We're looking for a Customer Success Manager like you!

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

We have a role for you if:

  • You thrive in team-driven environments.
  • You excel at managing multiple high-priority client needs simultaneously.
  • You remain calm and effective under pressure.
  • You flourish in rapidly growing companies and are adaptable to change.
  • Routine bores you, and you seek fulfillment from your career.
  • You are adept at building trust and sustaining robust relationships with customers, helping them overcome both minute and significant challenges.

What you will get to do on our team:

  • Engage intimately with our intelligence operations to understand the nuances of scaling operations.
  • Foster and maintain trusted relationships with a portfolio of clients, being their steadfast ally in all challenges.
  • Collaborate closely with our product and service teams to refine and enhance our offerings based on frontline feedback.
  • Contribute to and drive improvements in our operational processes.

What you will achieve:

  • Within 30 Days:
    • Acquire in-depth knowledge of our intelligence operations and the mechanisms of scaling our operations effectively.
  • Within 60 Days:
    • Engage actively with your assigned customers, becoming a reliable figure in their security strategies.
  • Within 90 Days:
    • Implement operational improvements, deliver valuable feedback to our product team, and establish long-term, trusted customer relationships.

To be successful in this role, you will need:

  • Proven customer success experience, preferably in a tech-driven environment.
  • The capacity to act both as a team player and a coach.
  • A strong grasp of Cyber Threat Intelligence, operations within the intelligence community, and cybersecurity operations.
  • A background in the broader intelligence community or military intelligence is highly regarded and contributes to success in our team.

Base Pay Range: $95,300/yr. - $115,000/yr plus bonus

Why Flashpoint is a Great Place to Work:

  • Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is key to achieving our vision. We believe that every person and their experiences contribute to building a work environment and products and services that will change the world.
  • Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape, and each person's unique backgrounds and experiences contribute to who Flashpoint is and will become. You will have ample opportunities to connect with coworkers through various communication channels and company-funded virtual events: book clubs, happy hours, committees, DIBE discussion group, Donut mixers, local team member meetups and much more.
  • Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment. That’s why we also prioritize health and wellness perks like gym reimbursements, expensed lunches, cool cultural initiatives and inclusive employee events.
  • Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, learning and development opportunities, and guidance through formalized career paths; whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain breadth of knowledge and experience.

Are you unsure if this role suits you or not? Unsure about the timing? Interested in future opportunities? Stay connected by joining our Talent Network. By doing so, you'll stay updated with Flashpoint news and upcoming career opportunities. Even if you're not ready to apply now, being part of our Talent Network ensures you won't miss out on exciting opportunities in the future.

This job is no longer accepting applications

See open jobs at Flashpoint.