Only XR Extreme Reach empowers brands and agencies to streamline workflow and unify insights across every aspect of video advertising. We’ve transformed TV ad operations industry-wide into a highly efficient, cloud-based, connected ecosystem. Now with TV advertising racing at internet speed, we’re leading the industry. Welcome to true video convergence.

But what we all have in common, what each of our 1,000+ team members in offices across the world share, is an all-encompassing drive to do whatever it takes to overcome any obstacle, to exceed expectations, and create fanatical advocates – within our clients and ourselves.

XR Extreme Reach is looking for individuals who want to make a difference. Our environment fosters growth and creativity, demands openness and client-focused delivery, and celebrates initiative and risk-taking.

If this sounds like you, then we should talk!

We are looking for an IT Engineer Level 1 to join our Corporate Support team in our Budapest office. The IT Engineer brings a more experienced and technical focus to the team, including the ability to methodically and logically solve complex IT technical challenges. Reporting to Corporate IT Management and working in collaboration with the Technology team, the IT Engineer supports both internal and external clients. As a member of our IT Corporate Support team, this positive, self-driven, and can-do person concentrates on the following areas:

People and Technology Support

• Friendly and knowledgeable diagnosis of user technology issues

• New user setups and technology with indoctrination/training

• Trouble tickets triage and management

• Flexibility to offer support outside of regular hours, including evenings and weekends.

• Creation and Maintenance of Checklists, Knowledge Base Articles & Technical Procedures

• Travel may be required to support facilities or data center activities

Engineering Focus

• Ability to find solutions to solve more difficult problems

• Demonstrated expertise in Windows Active Directory support including replication troubleshooting, advanced knowledge building and supporting Group Policies, security groups, and working in a multiple-domain, multiple-trust environment

• Demonstrated experience in supporting local LANs including troubleshooting DNS, IP and switch issues

• Interest in expanding skills in additional technical subjects including AWS WorkSpaces, EC2 supporting Microsoft SQL infrastructure, and scripting tools with a focus on PowerShell

Responsibilities

• Providing day to day support for both hardware and software including desktop support (PC/MAC), telephony, mobiles, email and applications support for both office and remote users

• Using a help desk system for incident management and escalation

• Proactively document all works into knowledge base

• Open technical cases with hardware & software vendors to resolve problems

• Liaise with other IT Teams for problem resolution and escalations

• To spot and report where improvements can be made

General Software support

• Desktop OS and Business Applications, including; Windows 11/ Mac OS X 13 and above

• Microsoft 365 Apps including Outlook, Word, Excel, OneDrive

• Microsoft 365 Collaboration tools including Teams and Teams Calling

• Installation, Upgrades, Testing, Troubleshooting, Automation, and Optimization

• Remote Viewing and Support Applications

• Data Backup and Recovery Applications

General Hardware support

• Out-of-box Setup, and Equipment Break down, Packaging, and Shipping

• Laptops, Desktops, Printers, Servers, Networking, and Appliances

• Setup, Support, Testing, Upgrades, Troubleshooting and Repair

Networking support

• Network Wiring and Physical Connectivity

• Switches and Wireless Access Points

Security Awareness

• Knowledge of cybersecurity best practices and experience with security tools could be valuable, especially in a corporate environment.