Summary:

Reporting to the Director, Client Service, this position is responsible for providing exceptional client service while collaborating with team members in all departments to ensure a seamless client experience. This role requires a proactive mindset with strong attention to detail and excellent interpersonal communication skills.

Key Responsibilities:

• Provide world class customer service by promptly handling and resolving client queries

• Thoroughly and accurately enter client data into the platform while ensuring existing accounts are kept up to date

• Research industry developments and update the database accordingly

• Troubleshoot various client related issues

• Work proactively to anticipate and address client needs.

• Collaborate with team members in all departments to ensure a seamless client experience.

• Other projects and duties as assigned

*ADA Essential Functions