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Video Account Manager, Digital

Extreme Reach

Extreme Reach

Sales & Business Development
Toronto, ON, Canada
Posted on Friday, May 24, 2024

The Activation Specialist will be the main point of contact for agency and brand customers executing campaigns utilizing XR Extreme Reach’s video ad serving platform. The ideal candidate will be highly motivated by providing world class customer service, strong written and verbal communication, focused on quality with a high level of attention to detail, able to grasp technical concepts and thrive in a fast-paced, collaborative environment.

Job Responsibilities:

  • Build relationships with clients by developing a deep understanding of their business needs and operational pain points while demonstrating how our technology and service can help them achieve their objectives
  • Manage day-to-day campaign implementation and trafficking for assigned clients; assist client with campaign performance analysis and monitoring, optimization recommendations and discrepancy resolution
  • Provide proactive and reactive customer communications in regards to tools training, new product release functionality, and technical issue resolution, including appropriately setting and meeting client expectations
  • Facilitate the transition of new clients as they migrate to the XR ad serving and analytics platform
  • Develop and maintain positive collaborative internal working relationships with teams throughout the organization including Sales, Product Development, Marketing
  • Conduct regular status meetings with assigned clients, including on-site visits as appropriate; travel may be up to 10%
  • Actively keep abreast of XR products, services, value proposition, and the competitive landscape
  • Work with other 3rd party vendors as requested by clients to pull & analyze reporting, troubleshoot etc.
  • Participate in special projects or other duties as assigned by manager

*ADA Essential Functions