We invite you to join the Greycroft Talent Network

Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Production Services Specialist

Extreme Reach

Extreme Reach

Mumbai, Maharashtra, India
Posted on Friday, September 15, 2023

As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.

Digital Media

  • to ensure client’s orders and material, both tape and file, are processed ready for ingest, and communicate any problems/issues with the client effectively and in a timely manner. To assist clients with all aspects of their order or any queries they may have.
  • ingesting material, to the highest quality, into the Adstream system ensuring high productivity at all times with a constant flow of ingestion.
  • to contribute to conversion, editing and other related work
  • to constructively and proactively liaise within the Production team to ensure material is ingested and work is completed within timeframes, customers are advised and charged appropriately for fixes.
  • Maintain current clients & revenues by playing your part in ensuring the smooth running of ingest and maintaining the high standards of Quality Control and Customer Service

Operational Efficiency

  • Ensure low error rate – Check material is available for ingestion within SLA
  • Document client issues via phone, email or in person and respond to client within the agreed timelines
  • Ensure quoting is accurate, timely and follows rate card and discount rules for products and any other services offered
  • Always work efficiently and effectively, using correct workflow and work procedures
  • Testing end to end for TV or Broadcast products; reporting thoroughly back to IT & Business Solutions or other agreed escalation routes
  • Monitor and track TVC distribution to meet client deadlines and Adstream SLA’s
  • Manage orders on behalf of clients with view to converting client to direct usage of the system at appropriate time
  • Ensure all resends and additional fees are charged for
  • All new clients need to have files tested before first order and cleared to follow the process
  • In conjunction with Traffic, prioritising Ingest tasks to meet SLA's and customer's requirements.
  • Executing the following tasks in a proficient manner: Ftp and nVerge administration; Transcoding; QC and reporting; Digital File Review and Ingest; various post-production techniques; other tasks that should become relevant to the role from time to time

Operations 24/5 with work on Saturday or Sunday on a two week rotation basis. Shifts are normally: 11am-8pm, 2pm-11pm, 10pm-7am

  • Ideally you would currently be working in production, broadcast engineering, video editing or related industrries
  • A minimum of 3 years experience in Ingest/ Post production services.
  • A background in advertising or media AV support is as knowledge of Broadcaster, Advertising and Post House operations or workflow is a advantage.
  • Knowledgeable in Multiple Operating Systems, Windows and Mac Proficiency
  • Knowledge of Adobe DTP Software and FinalCut Pro is an advantage
  • Knowledge of customer service principles and practices
  • Candidates must be eligible to work and live in the country of employment and able to work shifts.