We invite you to join the Greycroft Talent Network

196
companies
931
Jobs
Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Traffic Executive

Extreme Reach

Extreme Reach

Mumbai, Maharashtra, India
Posted on Thursday, July 20, 2023

Job scope includes:

  • Communicating promptly and courteously in a helpful and professional manner to customers or other stakeholders.
  • Assist the Sales, Customer Care, Print and Ingest teams in the creation of Material/Asset deliverable documents which will successfully guide clients throughout the quality control process (includes: material deadlines and video/graphic specs)
  • Conduct Client Walk Thru calls, educating, addressing questions or concerns internally and externally
  • Ensures clients are fully informed of jobs progress and obtain client’s permission for decisions related to job executions & costs
  • Stay on top of deadlines and remind clients and internal team members/departments as they approach
  • Check revised deadlines with clients and supervisors as needed. Inform clients, vendors and in house departments
  • Work with post houses to clearly communicate delivery locations and format specifications
  • Create and distribute traffic instructions and tape address lists while maintaining a running tally of confirmations from markets, vendors and networks
  • Follow up with markets, vendors and networks to obtain confirmations as necessary
  • Assist billing by generating reports (as run, post log, comparison, cost per job, etc.) following campaign completion
  • Ensure Customer Service standards meet and exceed expectations in all interactions.

Ideally, you are a good communicator with a great customer service attitude and have spent at least 2-3 years in a similar role. Perfect if you have a confident personality and are fluent in English as well as local languages. Required to be on shifts 24/5 and on standby duty over weekends. This is a permanent position. Only shortlisted candidates will be notified.

Only shortlisted candidates will be notified.