The successful candidate will provide the expertise necessary to support SAP Business One, which may include:
Responding to support tickets and providing L1 Support to end-users
Provide application and business support to Consultants (Applications and Technical)
Maintain configuration set by consultants across all markets
Troubleshoot and resolve issues
Prepare reports
Data Management tasks
Implementing changes to crystal report layouts
Maintain knowledgebase
Delivering training to SAP Business One end-users across the globe
Proactively identify and assess risk and escalate to line manager as required
Evaluate issues and escalate to other teams where appropriate

Experience with SAP Business One - minimum 1 year
Experience in a support/helpdesk environment (non-essential)
SAP Business One Certified minimum 9.1 (non-essential)
University or college degree
Excellent communication skills
Problem-solving abilities
Present regular updates to UK line manager
Embrace working In a dynamic environment and use initiative
Work following SAP Best Practices
Must be able to develop positive relationships with a wide variety of end-users and colleagues
Must be a team player
Flexibility with working hours required

Preferred Skills

Microsoft Excel knowledge
SQL Server Database
3rd Party Add-ons such as Boyum
Develop reports using SQL, Sharperlight and/or Crystal Reports
Experience of Sharperlight reporting software advantageous
Knowledge of SAP Business One Add-Ons such as EFM Format Definition, DTW, Payment, Intercompany