Please note: This position's working hours are 2pm-11pm local time in UK

• The successful candidate will provide the expertise necessary to support SAP Business One, which may include:
• Responding to support tickets and providing L1 Support to end-users
• Provide application and business support to Consultants (Applications and Technical)
• Maintain configuration set by consultants across all markets
• Troubleshoot and resolve issues
• Prepare reports
• Data Management tasks
• Implementing changes to crystal report layouts
• Maintain knowledgebase
• Delivering training to SAP Business One end-users across the globe
• Proactively identify and assess risk and escalate to line manager as required
• Evaluate issues and escalate to other teams where appropriate

• Experience with SAP Business One - minimum 1 year
• Experience in a support/helpdesk environment (non-essential)
• SAP Business One Certified minimum 9.1 (non-essential)
• University or college degree
• Excellent communication skills
• Problem-solving abilities
• Present regular updates to UK line manager
• Embrace working In a dynamic environment and use initiative
• Work following SAP Best Practices
• Must be able to develop positive relationships with a wide variety of end-users and colleagues
• Must be a team player
• Flexibility with working hours required

Preferred Skills

• Microsoft Excel knowledge
• SQL Server Database
• 3rd Party Add-ons such as Boyum
• Develop reports using SQL, Sharperlight and/or Crystal Reports
• Experience of Sharperlight reporting software advantageous
• Knowledge of SAP Business One Add-Ons such as EFM Format Definition, DTW, Payment, Intercompany