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Associate Account Manager

Eden Health

Eden Health

Sales & Business Development
Posted on Saturday, November 18, 2023
About Eden Health
Eden Health is a fast-growing enhanced primary care practice designed to elevate the health and wellbeing of employees everywhere. Integrating local, in-person primary and mental healthcare with 24/7 virtual care, Eden Health strives to be the world’s most loved primary care practice. With Eden Health, companies and their employees get a dedicated Care Team of best-in-class doctors, clinicians, and insurance experts who deliver a convenient, coordinated, and compassionate healthcare experience. We have transformed healthcare from an unpleasant necessity to a delightful experience focused on improving the lives of patients. The proof is in the outcomes; when companies work with us, they have healthier workforces, increased productivity, and reduced healthcare costs.
What you will do
As an Associate Account Manager, you will partner with a Senior Account Manager to enable employers to bring unparalleled access to health care services using Eden’s offerings. You will bring a sound understanding of the healthcare industry, an analytical approach to problem solving, and client management and organizational skills to help transform how primary care is delivered in the U.S.

What success looks like

  • Support Eden’s strategic approach to partnerships with employers by maintaining a high-level of customer engagement and satisfaction and facilitating account growth
  • This role may manage a small book of business independently, while also supporting the Senior Account Managers
  • Participate in the client implementation and onboarding process
  • Communicate effectively via phone or through email with clients
  • Manage monthly and quarterly account reporting, ensuring accuracy of data and working with the Senior Account Manager to develop data-driven strategic insights
  • Assist in project managing contracting for renewals, upsells, and contract amendments
  • Facilitate day-to-day cross-functional coordination of customer activities, including but not limited to roster/eligibility management, meeting coordination, ad-hoc customer requests, and various internal deliverables.
  • Assist in addressing customer concerns, liaising with internal partners to provide member feedback and support issue resolution
  • Partner with Marketing to coordinate customer communications, ensuring consistent and accurate language across all communications
  • Help identify common roadblocks and propose solutions for better team efficiency

What you will bring to the role

  • 2-5 years of experience in customer success, account management, project management, operations, and/or consulting
  • Keen attention to detail
  • Passion for healthcare, particularly virtual primary care
  • Strong interpersonal, verbal, written, and presentation skills
  • Ability to communicate clearly, persuade, and influence internal and external stakeholders
  • Proficient in Excel, PowerPoint, and the Google Suite are required
  • Familiarity with BI/reporting tools such as Mode is helpful
  • Ability to prioritize and manage multiple tasks independently
  • Comfort with ambiguity and a fast paced, dynamic environment and working cross-functionally to achieve team goals

Why Eden Health

  • Remote first company and culture
  • Series C Healthtech startup with a mission-driven team that's passionate about helping every person have a relationship with a trusted healthcare provider
  • Competitive salary and equity compensation package
  • Medical, dental, and vision insurance and commuter benefits
  • Learning and development budgets to help you grow and bond with your team
  • Positive, inclusive, supportive culture cheering you on your journey
  • Strong and quickly growing client base of America’s leading employers
While the majority of Eden Health positions are remote-first, we are a company that values building trusted relationships. To achieve this we have programming and events which require us to be in person, including team and company-wide meetings. To ensure everyone's safety, we require all employees to be fully vaccinated against COVID -19, subject to reasonable accommodations for medical conditions or sincerely held religious beliefs. If you have additional questions, your Talent Partner will be able to answer them.
Eden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. jsmith@edenhealth.com). All Eden Health interviews are conducted via Zoom or Google Meet meetings. Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: security@edenhealth.com.