Technical Product Specialist
ditto
This job is no longer accepting applications
See open jobs at ditto.See open jobs similar to "Technical Product Specialist" Greycroft.IT, Product
San Francisco, CA, USA · Remote
Posted on Saturday, August 3, 2024
About Us:
Ditto allows teams to manage their copy from design to production with a single source of truth. Over 3600+ teams (from Fortune 500 companies to startups!) currently use Ditto.
Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.
We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.
Copy is currently the most under-leveraged aspect of building product, despite being even higher ROI than design and touched by everyone from legal to engineering.
We're backed by incredible investors like Y Combinator, Greycroft, Soma Capital, and founders/top operators from Doordash, Kabam, IFTTT, and Pinterest. We're a fast-moving team, and this role is an opportunity to join an early-stage startup as one of the first employees and directly impact how teams build product.
📍 Location:
San Francisco / Remote 🌉
💰 Compensation:
$75K-$95K, early team equity
As a technical product specialist, you'll
- Become a Ditto product expert (and power user). Work directly with users to guide them on exactly how best to use and set up Ditto to achieve their goals
- Serve as a technical resource pre- and post-sales. Conduct developer demos and assist with technical implementation, training, and troubleshooting
- Triage and resolve support issues and questions that come in via Intercom, email, Slack
- Create and contribute to Ditto’s help guides and other support collateral
- Serve as the voice of our self-serve customers. Identify, document, and surface customer insights and feedback that help us continuously improve our product
🤝 We're looking for someone that:
- Has 2+ years of experience in a customer-facing role (ideally technical)
- Has a technical background, whether through experience or education
- Is tech-savvy and adept at learning and deeply understanding new technologies
- Has strong and creative problem-solving skills, with the ability to think critically and troubleshoot effectively
- Has exceptional communication skills, especially in translating technical concepts
- Has strong organizational skills, attention to detail, and the ability to prioritize
- Is able to thrive in a fast-paced startup environment
This job is no longer accepting applications
See open jobs at ditto.See open jobs similar to "Technical Product Specialist" Greycroft.