We invite you to join the Greycroft Talent Network

Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Retail Sales Keyholder



Sales & Business Development
San Francisco, CA, USA
Posted on Tuesday, May 14, 2024

Cuyana is Hiring! a full-time retail Clienteling Lead (keyholder) to join our Fillmore Street store team.

Are you a self-motivated team player who enjoys delivering exceptional customer service to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Medical, dental, vision, life, disability, vacation, sick, and holiday pay; commuter benefit, 401k, bonus, clothing incentive program, and generous employee discount.


Sales & Client Generation

  • Build strong personalized customer engagement through consistent follow through and relationship building
  • Provide customized virtual and in-person styling services within Cuyana customer segmentations
  • Maintain and build a book of client business through various outreach methods
  • Provide a premier customer experience at all times
  • Reach and exceed individual and store sales targets and KPIs
  • Expert on product and brand knowledge
  • Proactive in outreach to customers regarding new product launches and brand information


  • Complete all store transactions - purchases, returns, exchanges
  • Process and receive stock transfers
  • Organize, maintain, and clean the store and stockroom
  • Merchandise the sales floor with direction from manager and product team
  • Open and close store and follow all processes and procedures when Store Manager is not on duty
  • Give back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)

*Responsibilities may change based on business needs


  • 2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand exp a must; clienteling a plus
  • Connection to Cuyana's Fewer, Better Ethos
  • Team player who thrives in fast paced environments
  • Professional attitude and customer service focused
  • Dependable with all store responsibilities
  • Flexible, adaptable, and willing to jump in and help
  • Strong leadership, organization, written and verbal communication skills
  • Capable of handling difficult customer conversations
  • Technology savvy
  • Flexible work schedule - must be available to work weekends, evenings, events, holidays
  • Able to stand for long periods at a time
  • Able to bend, reach, lift, and move product; Able to carry 25 - 30 lbs


We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

  • Cultivate Community – you are honest, inclusive and always willing to lend a hand
  • Create Excellence – you are accountable, decisive and drive for results
  • Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $21-24/hr commensurate with experience.