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Retail Operations Lead



Palo Alto, CA, USA
Posted on Thursday, September 14, 2023

Cuyana is currently hiring a full-time Retail Operations Lead for our Stanford Shopping Center store location.

Are you a self-motivated team player who enjoys delivering exceptional operational support to create a memorable retail experience? Then you may have the ideal skills to be part of our team!

Benefits: Medical, dental, vision, life, disability; vacation, sick and holiday pay; commuter benefit, 401k, bonus, and generous employee discount.


Operational Excellence

  • Comply with Back of the House Standards
  • Work with management to organize the stockroom effectively for ease of finding merchandise quickly, prioritizing based on sales and maximizing stock room space
  • Process transfers (shipment) in a timely, accurate and consistent manner to increase the efficiency of Product Flow
  • Prepare products for the sales floor by noting new sample units needed
  • Partner with store team for floor placement and retrieval of products to fulfill orders
  • Uphold all visual merchandise standards on the sales floor with direction from manager, including correct tags, stuffing, steaming, etc.
  • Process and manage Async, Bopis and phone orders; coordinate in-store store pick up, and same day courier deliveries
  • Weekly - Review and reconcile Negative on hands
  • Monthly - Process RTDC, donation, and damage reconciliation in a timely and accurate manner according to guidelines
  • Assist with set up for seasonal or product launches
  • Assist with Archive sale markdowns when necessary
  • Ensure store maintenance and safety standards are in compliance with standards
  • Order store supplies - FOH and BOH
  • Support FOH based on business needs

Product Support

  • Pull sizes and product from stock, go backs, bagging, and gift wrapping product
  • Assist with monogramming
  • Partner with other employees on tasks, processes, merchandising and product flow opportunities
  • Ensure timely communication with management regarding location of product, as well as updates on product received and sent
  • Ensure basic understanding of product - Leather Goods, Apparel, and Jewelry - using training resources to maintain and develop Product Knowledge. Participate in team training when available

Cultivate Community

  • Assist with creating a memorable shopping experience that exists through effective organization of the back of house areas and merchandise on the sales floor
  • Work with the team to achieve results that positively impact the business
  • Be a brand ambassador. Consistently represent the Cuyana brand and values at all times
  • Lead by example, demonstrate integrity and consistency of Cuyana values
  • Understand the needs of and develop a good working relationship with your team members
  • Manage Client concerns with care
  • Demonstrate teamwork and management support
  • Demonstrate proper phone etiquette at all times
  • Give Back - at Cuyana we help each other out - support company, retail and community events especially during the peak season

Policy and procedure

  • Ensure Loss Prevention Standards and Procedures are being followed to help minimize loss
  • Maintain regular and consistent attendance as defined in the attendance policy
  • Comply with dress code and grooming standards
  • Handle your personal Area of Responsibility consistently and to expectation

*May change based on business needs


  • 1-2 years experience in shipping and receiving
  • Embody Cuyana’s Fewer, Better ethos
  • Team player who thrives in a fast paced environment
  • Professional attitude and customer service focused
  • Dependable with all store responsibilities
  • Flexible, adaptable, and willing to jump in and help
  • Strong organization, and communication skills
  • Comfortable handling customer conversations and interactions
  • Technology savvy
  • Flexible work schedule - must be available to work weekends, evenings, holidays, events
  • Can bend, reach, lift, and move stock and product; Able to carry 25-30 lbs
  • Comfortable climbing ladders
  • Follow current COVID-19 safety protocols (even if fully vaccinated)


We look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments.

  • Cultivate Community – you are honest, inclusive, and always willing to lend a hand
  • Create Excellence – you are accountable, decisive, and drive for results
  • Build & Evolve – you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way

Compensation range for this role is $21- 24/hr commensurate with experience.