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Senior Pilot Engagement Manager

Custora

Custora

New York, NY, USA · Seattle, WA, USA · Remote
Posted on Tuesday, June 18, 2024

Amperity is more than just the leading customer data platform — THE PEOPLE bring energy, smarts, and experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve problems that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing a critical market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting revenue and moving the business metrics that matter. Come help us make it happen!

The Role

Amperity differentiates itself through a combination of our proprietary machine learning and AI technology, and our rapid time to value. Our sales cycle often culminates with a Proof of Capability, varying in timeline from two weeks to ninety days. As a Pilot Engagement Manager, you will own the delivery of Amperity’s Proof of Capability projects (Pilots) to our customers, with the ultimate goal of proving the value of the platform and converting them to fully licensed customers. You will manage all phases of the Amperity pilot, including requirements gathering, solution design, platform configuration, and end-user enablement.

You will be responsible for creating and communicating project plans, translating scope into functional requirements, and solving problems in often ambiguous environments. In addition, you will determine the best way to configure the Amperity platform to pilot specifications while driving project deliverables to completion. You are a trusted advisor to our clients and can articulate complex topics to both business and technical audiences, providing best practices and recommendations to efficiently stand-up and leverage Amperity’s technology.

Interesting Problems

  • Program manage multiple, concurrent pilot projects varying in complexity and requirements.
  • Understand the client from a business and strategic perspective – develop an understanding of Amperity’s value proposition within this context of the problem they are looking to solve.
  • Understand the client from a practitioner's perspective – what does their day look like, what systems and technologies do they use, what are their pain points, how can Amperitys solution drive the most meaningful results.
  • Understand the client from a data perspective – work with the client to gain clarity on their data to ensure it is being leveraged in the platform in the manner that aligns to their pilot and business requirements.
  • Collaborate both internally at Amperity (across Sales, Solutions Consulting, Client Services, Product, and Engineering) and with customer pilot resources (Project Manager, IT, Marketing) to drive successful conversions.

About You

  • Minimum 5 years’ experience in technical consulting, solution delivery, technical program management, or similar roles (especially in start-up environments).
  • Experience running complex technical implementations, end-to-end.
  • Experience with managing stakeholders across various levels and functions.
  • Comfortable with ambiguity in a fast-paced environment.
  • Proficient in SQL – ability to construct repeatable SQL queries.
  • Strong data analysis skills – ability to dig into customer data and extract insights for stakeholders.
  • Passionate – you have a passion for diving into real customer data to solve real customer problems.
  • Organized – you have a natural ability to prioritize and you never drop the ball.
  • Adaptable – you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables.
  • Gritty – you are able to pick yourself up, dust yourself off, and keep driving towards your vision.
  • Knowledge of Marketing Technology stack – a distinct plus.
  • Experience in a technical pre-sales position – a distinct plus.

Remote Available

Amperity has offices in Seattle and NYC. We are also currently hiring in CA, CO, FL, GA, IL, IN, MA, MN, NJ, NY, OH, OR, TX, WA.

Compensation


Base Salary: $98,000 - $130,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. For qualified new hires, we generally target the middle of this range.

Cash Incentives: Cash incentives are also available.

Stock Options: The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.