Note to Candidates:

We meticulously craft our job descriptions to clearly define the skills necessary for success and the expected performance level of the role, resulting in detailed content. Our goal is to ensure the description accurately reflects the job you will perform. We value your input and look forward to hearing what you think about the format in the interview process.

This is a full-time, on-site role based at our fulfillment center serving the NYC market, reporting directly to the Market General Manager. The position requires on-site presence Monday through Friday in North New Jersey.

Who We Are

Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. From DraftKings to Robinhood to Zillow, we work with the world’s biggest brands to foster a culture of employee connectivity and productivity. Headquartered in Chicago, with offices in New York and the Bay Area, Crafty manages food and beverage programs across 300+ offices, serving more than 300,000 employees per month.

Our commitment to crafting better workplaces starts from within. We are a team of passionate, resourceful, and hard-working trailblazers who love what we do. Our expertise spans technology, food and beverage operations, client success, fulfillment and more. At Crafty, our people are our greatest asset, because it's our people who foster a culture that makes our company a place worth being part of. And of course, the snacks are the cherry on top!

The Role:

North New Jersey

Crafty is seeking a Fulfillment Manager to join our team, reporting directly to our New York Market General Manager.
This role is responsible for leading the day-to-day operations of our on-site fulfillment teams, including supervisors and staff across three key areas: route merchandising (delivery operations), equipment servicing (technical maintenance), and fulfillment center operations (warehouse inbound/outbound).

The Fulfillment Manager will be accountable for financial expense management within the fulfillment center and will develop and implement strategies to drive efficiency and operational excellence across all areas of responsibility.

A successful candidate will be able to clearly articulate operational performance to internal teams, with a strong focus on budget management, key business metrics, and overall operational reviews.

Required Attributes:

• Autonomy
• • Fulfillment managers act decisively, innovate, and continuously improve, ultimately leading to enhanced operational efficiency, and overall success in their roles.
• Business Oriented
• • Fulfillment managers demonstrate a strong understanding of Crafty's overall business goals and translate them into actionable strategies.
• Effective Communicator
• • Fulfillment managers demonstrate exceptional communication skills across interpersonal, verbal, and written formats to ensure clear, accurate, and positive interactions.
• Reliable
• • Fulfillment managers demonstrate accountability, punctuality, and consistency in fulfilling commitments. Maintaining high service standards, fostering trust, and contributing to operational efficiency.
• Collaborative
• • Fulfillment managers demonstrate a team-oriented approach, emphasizing teamwork, supportive behavior, constructive conflict resolution, and a commitment to shared success.

Ideal Experience:

• 8 years of experience in operations, with at least:
  • 2–3 years of direct budget management responsibility
  • 1–3 years in a leadership role within warehouse operations, logistics, or fulfillment
• Demonstrated success leading teams in a fast-paced, service-focused environment
• Proven ability to identify and implement process improvements that drive efficiency and reduce costs

Don’t meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results:

• Goal #1: On a monthly basis, the Fulfillment manager will report out on all defined operational metrics to leadership (fill rate, SLA compliance, safety, and cost-controls) to identify areas for optimization and implement approved tactics.
• Goal #2: In order to ensure we have clear staff expectations, KPIs and development paths, the Fulfillment manager will conduct weekly one-on-one meetings with all the direct reports, as measured by 100% completion weekly.
• • The objectives of the weekly meetings will be to ensure the operational goals of the company are being met, the staff objectives and development paths are well-defined and progressing, and the commitments to the client are met or exceeded in terms of SLA, Fill rate and other external deliverables.
• Goal #3: On a monthly basis, analyze route metrics and determine appropriate resource utilization (route plan, labor planning, client SLA compliance) to support the market in reaching the market’s profitability goal of 20%.

What we offer:

Our people mean everything to us. When you join Crafty, you’re joining a team of passionate, smart, and supportive people who work incredibly hard and have a good time along the way.

We are proud to offer a compensation package that includes our Crafty healthcare plan, covering primary health, dental, and vision plans, 401k, paid time off, equipment certification courses, and parental leave. And, of course, it also includes Crafty-grade snacks, beverages, and fun events!

Lastly, this role offers a special opportunity: to have a major hand in shaping the future of a young, flourishing company. Your creativity, ambition, and work will steer the direction of our successes.

Our compensation amount for this role is targeted at $100,000 - $120,000 per year in New Jersey. Final offer amounts are determined by multiple factors including cost of living based on location, candidate experience and expertise, and may vary from the amounts listed above.

Crafty provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.