The Senior Sales and Retention Assistant will assist the Global Sales and Retention Manager in the performance management of the sales and retention teams.

You will focus on maximising the save rates of our global magazine subscribers and retaining existing customers, to maximise value and reduce turnover.

What you'll be doing

Reporting to the Sales and Retention Team Leader, you will oversee the daily running of the Global Cancel Save team. You will;

• Manage a team of sales and retention professionals to reach targets and ensure successful performance against KPI's
• Mentor, coach, and motivate a team of Sales & Retention specialists to achieve personal and team targets.
• Handle customer inquiries, objections, and escalations related to subscription cancellations.

Experience that will put you ahead of the curve

• Experience in a sales or retention role, with experience achieving targets.
• Leadership and coaching abilities, with experience motivating and developing teams.
• Experience within a customer service facing role.
• Experience delivering performance improvements through development of both people and processes.
• Proficiency in using CRM systems and other relevant software.

What's in it for you

The expected range for this role is £25,000 - £29,500

This is a Hybrid role from our Cardiff Office, working three days from the office, two from home

… Plus more great perks, which include;

• Uncapped leave, because we trust you to manage your workload and time
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend and get rewarded when they join Future
• Wellbeing support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan

Internal job family level P6

Who are we…

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

Our Future, Our Responsibility - Inclusion and Diversity at Future

We embrace and celebrate diversity, making it part of who we are.

Different perspectives spark ideas, fuel creativity, and push us to innovate. That's why we're building a workplace where everyone feels valued, respected, and empowered to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.

Find out more about Our Future, Our Responsibility on our website.

*We reserve the right to close the job advert early

Please let us know if you need any reasonable adjustments made so we can give you the best experience!

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