AssociatesMD, a part of NeueHealth, a Bright Health Group company is seeking a Patient Access Representative in our busy medical clinic. This position is responsible for day-to-day administrative, general office, and front desk duties including word processing, filing, faxing, and data entry. Receives incoming telephone calls in a prompt, courteous, and professional manner and greets/assists visitors in the same manner.

Primary Job Responsibilities:

• Welcomes patients/clients/visitors, then determines the purpose of the visit and directs them as appropriate.
• Promptly and professionally answers telephone calls. Routes calls appropriately, offering voice mail, paging, or redirection of calls as needed.
• Facilitates patient flow and communicates delays with patients and clinical staff.
• Follows all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Appropriately and courteously screens solicitors for relevance to organizational needs.
• Explains financial requirements to the patients or responsible parties and collects copays as required.
• Responsible for keeping the reception and patient waiting areas, and office files clean and organized.
• Monitors medical office supplies and inventory needs, places orders and oversees office equipment.

Education:

• High school diploma or equivalent.
• Prefer completion of a course in Medical Terminology.

Experience:

• One year of experience in customer service or front desk reception, preferably in a medical office setting.

Additional Requirements:

• Willingness to work evenings and/or weekends as needed.
• Willingness to attend continuing education courses at the request of the employer.

Performance Requirements:

• Knowledge of medical terminology and organization services.
• Knowledge of staff responsibilities to accurately direct callers.
• Knowledge of administrative processes, procedures, claims processing and preparing patient charts.
• Knowledge of basic math and modern office procedures.
• Ability to use multi-line phone system, including transferring calls and paging.
• Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing, and scheduling patients.
• Ability to use EMR systems.
• Adequate hearing to answer the phone and speak with patients.
• Ability to speak clearly and loudly enough to be heard by callers and patients.
• Ability to work well under pressure with minimal supervision.
• Ability to elicit appropriate information to route calls to the appropriate person.
• Ability to prevent, calm, and/or defuse irate callers and patients working with them to identify concerns and properly directs calls.
• Ability to competently use appropriate practice management software.

Work Environment:

• Well-lighted medical office or reception area.
• Exposure to communicable diseases and other conditions related to a medical clinic setting.