General Purpose:

The Broker Account Manager maintains relationships between Bright Health and the broker community as assigned by language and/or local territory. This position promotes overall market visibility, broker performance and growth of the Bright Health Medicare Plan products.

This position is 100% remote but travel is required around Fresno, Madera, Kern and King county. Candidates must reside in or near Fresno to be considered.

Primary Duties and Responsibilities:

• Develop, manage and foster strong partnerships with Agencies and brokers who market and sell the plan’s products
• Act as primary liaison to Agencies by providing the training and marketing tools necessary to connect Bright Health with brokers, network providers, and community-based organizations
• Drive overall broker performance to increase Bright Health membership in diverse and ethnic communities as well as identify opportunities to partner with new Agencies in these markets
• Coordinate activities, organize events and educate the community about Bright Health for the purpose of aligning Agency and provider partners towards meeting mutual enrollment goals
• Attend and be involved in industry related organizations to promote Bright Health
• Ensure that assigned Agencies and brokers receive proper benefit trainings to accurately represent the plan and maintain compliance with State and Federal regulations
• Communicate fluently (written and verbal) in a foreign language with co-workers, beneficiaries, members, and business partners. Assist with the drafting, translation, and proofreading of English and foreign language materials.

Professional Competencies:

• Ability to build and foster strong working relationships resulting in positive interactions and increased membership
• Maintain strong working knowledge of Medicare concepts, multiple plan benefit packages, including but not limited to eligibility requirements and enrollment procedures
• Strong written and verbal communication skills with ability to present to a wide variety of audiences (brokers, seniors, PCP’s)
• Encourage Agencies to place business with Bright Health and continuously work with them to meet enrollment objectives and deliverables
• Ability to train brokers on plan benefits and provider network, using attention to detail.
• Manage time efficiently, prioritize workload and multi-task when required
• Present self in a professional and positive demeanor when communicating with others
• Ability to proactively identify potential issues or concerns and resolve or escalate quickly in order to mitigate risk
• Possess generous enthusiasm and commitment to fulfilling job requirements and embracing continual process improvements

Qualifications:

• Minimum high school diploma or equivalent, Bachelor’s degree preferred.
• Must have CA drivers license and insurance; 70% travel on the road (mileage reimbursed)
• Bilingual in Spanish preferred but not required
• Minimum 5-year experience working in a Medicare Advantage program interacting with Agencies and brokers
• Department of Insurance Life, Accident and Health license preferred but not required
• Must have independent and reliable transportation to work at primary and satellite office locations or off-site broker locations and community/marketing events
• Proficient with PC computer and Microsoft software products (Excel, Word, and PowerPoint)
• Physical requirements: must occasionally lift and/or move up to 30 pounds

For individuals assigned to a location(s) in California, Bright Health is required by law to include a reasonable estimate of the compensation range for this position. Actual compensation will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity. A reasonable estimate of the range is $75,421.63-$113,132.45 Annually.

Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; up to 21 days of PTO, 10 paid holidays, plus 2 floating holidays per year; and a lifestyle spending account.