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Governance & Communication Senior Analyst



Multiple locations
Posted on Wednesday, June 19, 2024

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Job Summary

The Enterprise Delivery Office owns intake and prioritization for the Bread Financial Enterprise including all mandated work requests. These processes are used to support strategic goals and objectives of Bread Financial and ensure alignment with expectations of outside regulators. The goal of intake and prioritization for the Senior Governance and Communication Analyst is to drive optimal timing and completion of technical solves for mandated project. Mandated intake and prioritization provides the path to ensure adherence to expected business timing based on service level agreements established by enterprise risk.

The Senior Analyst works directly with stakeholders across the organization to successfully triage Archer intake items and ensure that the appropriate next steps are taken. This requires advance knowledge regarding our Enterprise Delivery Office processes, Enterprise Risk Management framework, Business As Usual (BAU) processes, as well as, basic knowledge related to business analysis requirements and project management.

Essential Job Functions

  • Intake: Execute the management of project, program, and portfolio intake for the Bread Financial Enterprise. Execute the framework governance which includes intake, business documentation, leadership prioritization and approval and successful transition to IT for technical development. Work directly with the partners from across the enterprise. Direct daily relationships are with the larger Enterprise Delivery Office, appropriate business stakeholders and Risk Management organization.

  • Prioritization: Advance requests through intake, business registry, business requirements and prioritization. Responsible for quality and clarity of requests submitted from throughout Bread Financial. Assist in managing and facilitating the enterprise project portfolio prioritization process. Support messages of prioritization recommendations to Senior Manager and Executive based on required delivery and other key metrics. Assist in the first line of defense for prioritization escalations.

  • Communication: Assist in delivering messages to leaders across the organization for the combined teams’ work through weekly, monthly, quarterly and ad hoc inquiries. Serve as point of contact for business stakeholders to bridge understanding of requests, to remove ambiguity and bring clarity to the business need. Assist with escalated requests from business partners from across the enterprise. Assist in collaborating with key business owners, support partners and technical partners to resolve escalations and portfolio conflicts. Demonstrate highly developed verbal and written communication skills due to regular interactions with various levels of leadership across the enterprise.

  • Relationship Management: Build relationships across the business and IT organizations in order to develop credibility as a valued partner. Set expectations with business partners and effectively leverage governance for a positive business partner experience. Collaborate with Enterprise Delivery Office and IT partners to understand IT capacity required for delivery timing. Educate and reinforce processes, roles, and capabilities with business partners. Provide and interpret reporting for various levels of leadership to assist in decision making, strategy alignment and visibility into potential delivery risks.

Reports To:

Senior Manager, Governance and Communication

Direct Reports:


Working Conditions/ Physical Requirements:

  • Hybrid role, work in corporate office as required.

  • This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX; Draper, UT; Wilmington, DE or New York, NY.

Minimum Qualifications:

  • High School Diploma or GED

  • 5+ years experience in project management or business analysis with a focus on risk and compliance management

  • Experience with Process Improvement & Quality Assurance processes, functions

Preferred Qualifications:

  • Bachelor’s Degree in business or related field

  • Project Management experience

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$97,900.00 - $177,400.00

Full Salary Range for position:

California: $112,600.00 - $221,800.00

Colorado: $97,900.00 - $186,300.00

New York: $107,700.00 - $221,800.00

Washington: $102,800.00 - $204,000.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Enterprise Project Mgmt Office

Job Type: