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Delivery Lead - Operational Excellence



Columbus, OH, USA
Posted on Thursday, May 9, 2024

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Job Summary

As part of the Operational Excellence organization, this role leads cross-functional, virtual teams that create and implement automated, intelligent, enterprise-wide automations to improve operational effectiveness and efficiency. The Delivery Lead position is responsible for leading the identification, scope and feasibility of opportunities for deploying and running Operational Excellence delivery activities including but not limited to automation, process improvement, artificial intelligence or other related tools. This role is responsible for the feasibility aspect of delivering intelligent automation solutions that improve operational effectiveness and efficiency for Bread Financial. The Delivery Lead is expected to be thoughtful, innovative, and technologically savvy with a keen interest in business transformation. This role is relied upon to educate operational teams on Operational Excellence solutions, emerging solutions in the market that are necessary to maintain optimal performance, and identify areas of improvement in wider business problem statements that can deliver more value to the organization.

The Delivery Lead identifies and leads cross-functional, virtual teams that review business problem statements, identify and craft solution options and then provide recommendations to the Operational Excellence organization for delivery. The Delivery Lead supports multiple centers of excellence and product/service models including process automation, process improvements, new tool adoption, Generative AI, intelligent language automation, and interaction analysis. This role is considered the leading expert in multiple automation and AI solutions. The Delivery Lead is knowledgeable of the toolsets used, including but not limited to Generative AI solutions like GPT, Speech Analytics and Intelligent Document Processing tools, Robotic Process Automation and Lean Process Improvement methodologies. The role makes recommendations when necessary for the identification and acquisition of new automation solutions by conducting research and educating team members about industry trends. This role is accountable for leading high performing planning, development, and support functions.

Essential Job Functions:

  • Planning - Establish and execute the framework for engaging enterprise partners to understand opportunities and level of effort in order to plan new Operational Excellence delivery work. Lead the vision for proposed research, manage backlogs and perform market research to ensure continuous improvement and deployment of market-leading, innovative solutions. Identify and recommend highly profitable solutions, challenging throughput performance of moving work through the planning process with a focus on duration, effort, and optimized prioritization.
  • Development - Lead processes to define requirements, success criteria, and solution sizing for improving business cases. Accountable for throughput performance of moving work through the feasibility process with a focus on duration, effort, and optimized configuration tactics within the tool suites.
  • Support - Review ongoing monitoring, reporting, and forecasting of solution performance. Create and update the ongoing business case for assigned functions. Interpret data, analyze results, research, and investigate as needed. Help team create business goals and needs.

Reports to: Director

Direct Reports: None

Working Conditions/Physical Requirements:

  • This position is hybrid with an onsite schedule of 3-4 days per month. In-office requirements are subject to change based on business needs. This position is currently available to candidates that reside within 60 miles of Columbus, OH.

Minimum Qualifications:

  • Bachelor’s degree in technology, business management, finance, accounting, marketing, analytics, or related field of study.
  • 6+ years of experience creating and implementing automated, intelligent, enterprise-wide automations to improve operational effectiveness and efficiency or similar capacity.

Preferred Qualifications:

  • Master’s degree in technology, business management, finance, accounting, marketing, analytics, or related field of study.
  • 8+ years of experience creating and implementing automated, intelligent, enterprise-wide automations to improve operational effectiveness and efficiency or similar capacity.

Knowledge, Skills, and Abilities:

  • Operational Excellence scope and delivery
  • Cross-functional team leadership
  • Ability to be technology savvy and innovative

Other Duties

This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$133,500.00 - $241,900.00

Full Salary Range for position:

California: $153,500.00 - $302,400.00

Colorado: $133,500.00 - $254,000.00

New York: $146,800.00 - $302,400.00

Washington: $140,100.00 - $278,200.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates (except those located in Illinois) receive 80 hours of Paid Sick and Safe Time (“PSST”) upon hire and at the beginning of each subsequent calendar year. Illinois associates receive 40 hours of Illinois PSST upon hire and at the beginning of each subsequent calendar year and 40 hours of Illinois Paid Leave upon hire and at the beginning of each subsequent calendar year. Illinois Paid Leave must be used before associates in Illinois will be approved to take FTO.

Hired associates will be able to elect the purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread FinancialTM is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive suite of payment solutions that includes private label and co-brand credit cards and Bread Pay™ buy now, pay later products. Bread Financial also offers direct-to-consumer products that give customers more access, choice and freedom through its branded Bread CashbackTM American Express® Credit Card and Bread SavingsTM products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its approximately 7,000 global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.
  • The Company complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. The Company will provide accommodations to applicants needing accommodations to complete the application process. Applicants with disabilities may contact the Company to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@breadfinancial.com.

Job Family:

Data and Analytics

Job Type: