We invite you to join the Greycroft Talent Network

Leverage our network to build your career.
Tell us about your professional DNA to get discovered by any company in our network with opportunities relevant to your career goals.

Senior Enterprise ServiceNow Architect



Multiple locations
Posted on Wednesday, September 13, 2023

Every career journey is personal. That's why we empower you with the tools and support to create your own success story.

Be challenged. Be heard. Be valued. Be you ... be here.

Job Summary

The Senior Enterprise Architect role is intended to align ServiceNow architecture support to the needs of ITSM stakeholders. The architect will be responsible to support the application or technology suite through any internal or external impacts. This role will contribute towards defining and driving ServiceNow to the target state architecture. This is an individual contributor role that aligns to one or more application or technology areas within a sub-domain. This role will also work with various IT and business stakeholders and provide leadership on key technology initiatives. Sr Enterprise Architects are expected to cultivate and maintain relationships Manager level leaders within IT in support of their aligned areas. This role will be called upon to onboard and mentor less experienced architects.

DISTINCTION: This position is for a Senior Enterprise Architect in the Application domain. Architects in this role are expected to architect cloud-based PaaS and SaaS solutions predominantly using Service Now. An architect in this role must also be able to architect appropriate integrations via APIs and service integrations. Experience with Service Now is a must for this role. Other technologies may vary depending on the specific business need.

DISTINCTION: This position is for a Senior Enterprise Architect in the Application domain with a focus on Enterprise applications. Architects in this role are expected to architect and manage the roadmap for solutions for Enterprise solutions and integrations for applications such as HR, sourcing, collaboration, and general workflow management. Solutions in this space typical involve third party applications, often SaaS or PaaS solutions, and integration of data to and from the environment.

DISTINCTION: This position is for a broad architecture role with a focus on Program and Project Architecture. Architects in this role are expected to architect solutions to complex business problems to meet the objectives of a project or program. Coordination with program and project managers, application owners, and other architects is necessary to successfully align on the approach and execution.

DISTINCTION: This position is for a Senior Enterprise Architect in the Data domain, with a focus on modern data platform architecture. Architects in this role are expected to understand modern data platform concepts such as data lakes, data hubs, and stream processing is necessary for this role. Experience with Azure SQL Server and Azure Data Lake is helpful in this position.

Job Description

Essential Job Functions

Enterprise Architecture - Develop and maintain current state and target state architecture for an application or technology area in alignment with the strategy and direction of business or technology capabilities that are impacting the application or technology area aligned. Accountable for program and project architecture across enterprise wide initiatives typically involving custom development across multiple applications and/or significant third party assessments, integrations, and implementations.

Architecture Planning and Project Support - Participate in business and IT planning for an application or technology area. Create architectural documentation to support the target state architecture based on planned initiative(s). Promote alignment across business and technology areas around initiatives and assist with estimation and prioritization. Participate and lead architecture delivery in projects that impact the aligned application or technology area.

Architecture Governance - Ensure that the application or technology area meets both the functional and non-functional requirements. Manage application capacity and performance models. Document and manage technical debt / risk related to the application or technology area. Provide thought leadership within the supported application/technology area in driving various strategies and in solving complex issues. Work closely with the technical teams in ensuring architectural standards are adhered to and any exceptions are documented and managed as technical debts.

Documentation – Produces and maintains a library of reference architecture documentation. This includes but is not limited to: electronic diagrams, written requirements, roadmaps, and guidance. Performs periodic reviews of deployed solutions to ensure solution health and compliance to reference architectures and takes appropriate measures to correct deficiencies.

Technical Debt Management – Manage the technical debt that is introduced or mitigated through programs and projects in an application or technology area.

Profession Advancement - Contribute to the Architecture Profession capability by helping to improve Bread Financial architecture practice and reference architectures. Participate in internal and external architecture communities and organizations that help improve Bread Financial architecture profession, or specific architecture domains and technology capability.

Human Relations – Ability to diffuse problematic situations and manage through conflict resolution. Utilizes soft skills such as: Selective Agreement, Reflective Listening, Voice Inflection, and Empathy. Ability to take complex concepts and break down into laymen’s terms or analogies that help with other’s understanding. Viewed as an enabling partner that provides options or information when saying no to business or IT requests. Seen by leadership and peers as creditable, trustworthy and respectful. Utilizes subject matter expertise to guide and coach less experienced team members.

Technical Knowledge and Application- Expectation is to be proficient in at least three applications, preferably five, and at least two, preferably three, major technology platforms / ecosystems such as ServiceNow, Java, mobile development, integration and API management, Cobol, Mainframe, etc.

Scope of Role – Expectation is to support between 25 and 45 business capabilities across an application area or technology area. Complexity of the application or technology area is medium to high relative to the number of integrations, processes, etc.

Reports to: Manager / Senior Manager

Working Conditions/ Physical Requirements: Normal office environment

This position is currently hybrid 3-4 days per month and could change due to business need. This position is currently available to candidates that reside within 60 miles of Columbus, OH; Chadds Ford, PA; Plano, TX, Draper, UT; Wilmington, DE; New York, NY; or Chicago, IL.

Direct Reports: None

Minimum Qualifications:

Five or more years in Information Technology

Preferred Experience:

Bachelor’s degree or equivalent experience in Computer Science, Engineering, Mathematics or related field.

TOGAF Certification

Three or more years IT Architecture


This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.

Typical Starting Range:

$118,100.00 - $214,000.00

Full Salary Range for position:

California: $135,600.00 - $267,500.00

Colorado: $118,100.00 - $224,800.00

New York: $129,900.00 - $267,500.00

Washington: $124,000.00 - $245,800.00

The actual base pay within this range may be dependent upon many factors, which may include, but are not limited to, work location, education, experience, and skills.

Bread Financial offers medical, prescription drug, dental, vision, and other voluntary benefits (including basic and optional life insurance, supplemental medical plans, and short and long-term disability) to eligible associates (regular full-time associates scheduled to work 30 hours per week or more) and their spouses/domestic partners, and child(ren) under the age of 26. New associate elected coverage begins on date of hire (with the exception of disability coverage which has a 6-month waiting period). Six weeks of 100% paid parental leave for eligible parents is available after a 180-day waiting period. Hired associates can immediately enroll in Bread Financial’s 401(k) plan.

All associates receive 11 paid holidays. Associates have discretion in managing their time away from work through the Flexible Time Off (FTO) program and may need to notify and receive approval from their manager prior to taking the time off. Associates receive 80 hours of Paid Sick and Safety Time per calendar year at the beginning of each year and is prorated in the associate’s first year of employment.

Hired associates will be able to elect to purchase company stock during offering periods in June and December. You will be eligible for an annual incentive bonus based on individual and company performance.

Click here for more Benefits information.

About Bread Financial

At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be a part of our award-winning culture. We’ve been consistently recognized as a best place to work in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.

Bread Financial is a tech-forward financial services company providing simple, personalized payment, lending and saving solutions. The company creates opportunities for its customers and partners through digitally enabled choices that offer ease, empowerment, financial flexibility and exceptional customer experiences. Driven by a digital-first approach, data insights and white-label technology, Bread Financial delivers growth for its partners through a comprehensive product suite, including private label and co-brand credit cards, installment lending, and buy now, pay later (BNPL). Bread Financial also offers direct-to-consumer solutions that give customers more access, choice and freedom through its branded Bread Cashback American Express® Credit Card and Bread Savings products.

Headquartered in Columbus, Ohio, Bread Financial is powered by its 7,500+ global associates and is committed to sustainable business practices.

  • Bread Financial offers competitive pay, a comprehensive selection of benefit options including 401(k).
  • The Company is an Equal Opportunity Employer.
  • Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for the Company.
  • The Company participates in E-Verify.
  • The Company will consider for employment all qualified applicants, including those with a criminal history, in a manner consistent with the requirements of all applicable federal, state, and local laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act. Applicants with criminal histories are encouraged to apply.

Job Family:

Information Technology

Job Type: