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Operations Coordinator (Client Value Streams Lead)

Blueboard

Blueboard

Operations
San Diego, CA, USA
Posted on Wednesday, August 16, 2023
About Blueboard:
Blueboard is an employee recognition and incentives platform powered by hand-curated experiences. Our platform makes it easy for companies to give meaningful rewards, incentives, and gifts—from one-of-a-kind to once-in-a-lifetime experiences. From a luxurious spa day to a trip around the world to see the Northern Lights to a family adventure behind-the-scenes at a local aquarium, we make it simple for companies to give their top performers memorable, meaningful, and personalized experiences. With Blueboard, employees enjoy incredible experiential rewards, and our clients increase employee engagement and elevate their team cultures.
Born and raised in San Francisco, Blueboard launched in 2014 and now serves hundreds of clients across the world. Our global team is over 200 Blueboarders strong, and we are thrilled to be a Great Place to Work, as well as one of Fortune’s Top 100 Workplaces. We are venture-backed by Greycroft, Origin Ventures, Bullpen Capital and others, with offices in San Francisco, San Diego, and Europe. Learn more at Blueboard.com.
We are building a team rich in diverse talents and experiences, and we welcome all applicants. If you’re not sure whether you’re qualified, but you’re passionate about Blueboard, we encourage you to apply!
Join our team as a Client Value Stream Lead to drive exceptional client value by exceeding Key Performance Indicators (KPIs) and Service Legal Agreements (SLAs) through strategic analytics and coordinated service delivery. If you're a solution-oriented, open-minded leader with a passion for enhancing client experiences, this role offers a chance to optimize our Recipient operations. As a Client Value Stream Lead, you will oversee the completion of the Recipient experience from the moment a reward is redeemed to the post-experience feedback.

Responsibilities

  • Monitor the service train, track rewards, and queue status.
  • Maintain Service Track SLAs/KPIs for exceptional service delivery.
  • Lead daily Scrum meetings, distribute tasks, and gather feedback.
  • Conduct weekly Quality Assurance checks, and collaborate on solutions.
  • Ensure smooth progress using the Track Status sheet.
  • Manage reward distribution, and collaborate with adjacent CVS Leads.
  • Utilize data to identify bottlenecks, and improve communication.
  • Coordinate with the Director of Recipient Experience and BPO Team.
  • Design train-specific training for incoming members.
  • Provide feedback, and support PTO preparation for team.
  • Participate in cross-functional meetings, and address needs.
  • Fill vacant positions to prevent backlogs.
  • Engage in continuous learning opportunities.

Your Skills and Qualifications Include

  • Proven leader with strong communication skills.
  • Collaborative mindset with analytical abilities.
  • Effective problem solver and time manager.
  • Comfortable in cross-functional collaboration.
  • Solution-oriented, open-minded approach.
  • Root cause analysis and questioning expertise (e.g., 5 Whys).
  • Independent with workload management and time management skills.
  • Creative thinker with bilingual proficiency in Spanish (preferred).
  • Supervisory experience in retail and restaurant sectors.
  • Familiarity with Hospitality/Travel operations.
  • Excellent writing and typing skills.
Blueboard is building a team rich in diverse talents and experiences, and we welcome all applicants. If you’re not sure whether you’re qualified, but you’re passionate about Blueboard, we encourage you to apply.
As a member of the Blueboard team, you can expect:
A competitive salary based on experience.
Health, dental, and vision paid up to 90% for employees, and 75% for dependents, as well as as 401(k) plan.
Monthly ClassPass credits to give you access to thousands of top-rated gyms, fitness studios, salons and spas.
A flexible vacation policy and 12 companywide holidays so that you can refresh, relax, and invest time in your interests.
A minimum of 12 days of vacation each year to be eligible for a tenure reward.
A robust recognition program including year-of-service awards and ample opportunities for recognition and reward according to your contributions.
Interesting and fun team events to build meaningful relationships with your colleagues, as well as retreats and occasional work from abroad experiences.
Receive up to $1k every year to further your career development with the right tools with our L&D Program.
A brilliant, inclusive, collaborative, hard-working team to partner with.
An incredible opportunity to help build and share an exciting new product that excites and delights people around the world.