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Account Manager (Mid-Market)



Sales & Business Development
Remote · United States
Posted on Thursday, August 3, 2023
About Blueboard:
Blueboard is an employee recognition and incentives platform powered by hand-curated experiences. Our platform makes it easy for companies to give meaningful rewards, incentives, and gifts—from one-of-a-kind to once-in-a-lifetime experiences. From a luxurious spa day to a trip around the world to see the Northern Lights to a family adventure behind-the-scenes at a local aquarium, we make it simple for companies to give their top performers memorable, meaningful, and personalized experiences. With Blueboard, employees enjoy incredible experiential rewards, and our clients increase employee engagement and elevate their team cultures.
Born and raised in San Francisco, Blueboard launched in 2014 and now serves hundreds of clients across the world. Our global team is over 200 Blueboarders strong, and we are thrilled to be a Great Place to Work, as well as one of Fortune’s Top 100 Workplaces. We are venture-backed by Greycroft, Origin Ventures, Bullpen Capital and others, with offices in San Francisco, San Diego, and Europe. Learn more at Blueboard.com.
We are building a team rich in diverse talents and experiences, and we welcome all applicants. If you’re not sure whether you’re qualified, but you’re passionate about Blueboard, we encourage you to apply!
Blueboard Account Managers play an integral part in building the business and driving profitability through our client portfolio.
We are looking for an Account Manager that has a proven track record of maintaining renewal revenue, growing their customer mid-market accounts through closing expansion opportunities and building customer champions. The ideal candidate will need to navigate a fast-paced environment while having a laser-like focus on developing contacts, building strategic partnerships, and being the voice of the client within Blueboard. Experience working at a startup or a similar fast-paced environment is critical.

Your Responsibilities Will Include:

  • Understand Blueboard capabilities and services and effectively communicate all offerings.
  • Build key relationships and become a trusted advisor for our clients, helping them achieve business objectives in partnership with Blueboard.
  • Understand customer needs and thoughtfully tie our products to their desired business outcomes.
  • Manage the renewal negotiation process and close renewal opportunities.
  • Collaborate with the marketing team in the development of client-specific marketing & communication plans, as well as broad marketing strategies applicable across the portfolio.
  • Develop and execute a client activities calendar, including periodic, timely and seasonal communications, and other relationship-building activities.
  • Develop a proactive client outreach cadence and conduct business reviews with clients.
  • Occasionally travel to events and onsite client meetings.

Your Skills and Qualifications Include:

  • 3-6 years of experience within Account Management and Sales.
  • Demonstrated experience delivering client-focused solutions to meet your customers’ needs, leading to program expansions with enterprise and mid-market customers.
  • Effective navigation to leadership within an organization and maintaining relationships.
  • Customer-focused and very proficient in communicating with individuals across a variety of levels in an organization.
  • Strong organizational skills and ability to manage a book of business that is in different phases of the post-sales life cycle.
  • Naturally analytical and enjoy turning data and customer insights into actionable plans.
  • Strong collaborator, capable of working across the organization with multiple stakeholders.
  • Demonstrated sales and negotiation skills, preferably in a services-driven environment.
  • Goal-oriented and actively seeks feedback and improvement.
  • An entrepreneurial spirit, resourceful, and thrive at owning your results.
  • Knowledge of Salesforce.com.
  • Excellent interpersonal skills and communication skills.
  • Bonus points if you have previously sold into HR or People teams.
Blueboard is building a team rich in diverse talents and experiences, and we welcome all applicants. If you’re not sure whether you’re qualified, but you’re passionate about Blueboard, we encourage you to apply.
As a member of the Blueboard team, you can expect:
A competitive salary based on experience
Health, mental health, dental, and vision paid up to 90% for employees, and 75% for dependents, as well as as 401(k) plan
Monthly ClassPass credits to give you access to thousands of top-rated gyms, fitness studios, salons and spas.
A flexible vacation policy and 12 companywide holidays so that you can refresh, relax, and invest time in your interests
A minimum of 12 days of vacation each year to be eligible for a tenure reward
A robust recognition program includes year-of-service awards and ample opportunities for recognition and reward according to your contributions.
Interesting and fun team events to build meaningful relationships with your colleagues, as well as retreats and occasional work-from-abroad experiences
Receive up to $1k every year to further your career development with the right tools with our L&D Program.
A brilliant, inclusive, collaborative, hard-working team to partner with
An incredible opportunity to help build and share an exciting new product that excites and delights people around the world