ANINE BING is looking for a Retail Operations Manager to join our Retail team based in Los Angeles.

This role sits at the center of how our retail business runs. As a key contributor within our global retail organization, the Retail Operations Manager brings both operational rigor and a builder’s mindset to their work — owning the systems, standards, and projects that keep 40+ stores consistent, high-performing, and ready to scale.

We’re looking for someone who is equally comfortable in a spreadsheet and a cross-functional meeting — someone who spots inefficiencies and fixes them, who can manage a complex project without losing sight of the details, and who understands that great retail doesn’t happen by accident. This is a hands-on role with real ownership and meaningful visibility across the business.

This is a hybrid position based at our Los Angeles HQ, with a preference for in-person work 3+ days per week. The role reports to the VP, Retail.

Job Duties Include

Store Operations & Standards

• Own and continuously improve retail SOPs, policies, and the ops manual — ensuring consistency in process, customer experience, and brand representation across all doors.
• Partner with Regional Directors on store compliance, sale execution, and day-to-day operational escalations.
• Manage new store opening checklists and operational readiness in coordination with RDs, IT, and the inventory ops team.
• Partner with the inventory ops team to ensure store-level inventory processes — transfers, receiving, and fulfillment — run smoothly and issues are resolved quickly

Retail Excellence & Project Management

• Serve as project manager for the Retail Excellence program — owning the roadmap, tracking milestones, and driving cross-functional execution.
• Lead operational projects including VIP program operations, POS improvements, and process automation initiatives.
• Identify inefficiencies across the retail fleet and build scalable solutions — always with a bias toward reducing manual work.

Performance & Reporting

• Own retail performance reporting: weekly revenue visibility, metric tracking, and monthly business review inputs.
• Drive automation of recurring retail reports, eliminating manual data pulls wherever possible.
• Ensure field leaders have timely, clear visibility into performance metrics — revenue, traffic, conversion, and KPIs that drive action at the store level.
• Support sales forecasting, spend budget and cost tracking in partnership with finance and leadership

Cross-functional Coordination

• Act as the connective tissue between retail and the broader business — translating store needs into actionable work with HR, Tech, Ops, and Finance.
• Manage Store Manager Operations onboarding and ensure field teams are equipped with current tools, guidelines, and training materials.

Requirements

• 3–5 years in retail operations within a multi-door fashion or lifestyle brand
• Strong project management skills with a track record of driving initiatives end-to-end
• Analytically minded — comfortable owning reporting and identifying trends in retail performance data.
• Experienced with Google Workspace (docs, sheets, slides) and or Excel.
• Clear, confident communicator across field teams and corporate functions with strong presentation skills.
• High ownership mindset; thrives without a lot of hand-holding in a lean environment
• Familiarity with retail tech (POS systems, traffic counters, inventory tools)
• Ability to travel on occasion to stores

Benefits & Perks

• Work/Life Balance: Enjoy flexible work schedules, generous paid time off, and additional summer days to recharge and reset.
• In-Office Perks: Benefit from a hybrid work schedule and free daily in-office lunches designed to keep you energized, connected, and supported throughout your day.
• Wellness: We offer comprehensive medical, dental, and vision coverage—with ANINE BING covering a significant portion of the cost. Our benefits extend to your family and include a generous parental leave program.
• Style Perks: Enjoy a generous employee discount and seasonal wardrobe allotments—so you can live the brand, not just represent it.

The target compensation for this role is between $80,000 - $100,000 annually

Working at ANINE BING

ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

More about ANINE BING

ANINE BING is a Los Angeles-based fashion house founded in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has evolved into a global brand, available in over 90 countries with a growing network of brick-and-mortar retail stores in key cities worldwide.

Powered by a global team of over 250 employees, ANINE BING is headquartered in Los Angeles and Paris, with additional offices in New York and Shanghai.