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Retail Client Experience Manager

Anine Bing

Anine Bing

New York, NY, USA
Posted on Tuesday, April 30, 2024

ANINE BING is looking for a Retail Client Experience Manager to join its Retail HQ team.

The Retail Client Experience Manager drives a client-first culture throughout ANINE BING’s global retail organization by implementing strategic initiatives that cultivate and nurture client relationships and elevate the client experience.

Our ideal candidate has an entrepreneurial, creative mindset and thinks beyond traditional marketing approaches to foster customer loyalty and repeat business with a proven track record of success in contemporary, advanced contemporary, or luxury retail.

The Retail Client Experience Manager reports to the VP of Retail and can be based in New York.

Responsibilities Include:

  • Oversee and develop Clienteling program with target of 30% clienteling sales contribution
  • Create and track all store clienteling metrics
  • Oversee client database and ensure stores are protecting and increasing client touchpoints
  • Develop, launch, and monitor client selling ceremony guidelines in stores
  • Routinely visit stores to assist in developing appropriate selling ceremony behaviors
  • Ensure store teams have all the tools necessary to convert customers into long-term clients
  • Oversee and maximize Retail event program and culture
  • Develop follow-up plan to convert event clients to loyal clients in partnership with CRM team
  • Develop event metrics and track success (sales, new client acquisition, client conversion)
  • Use data-driven insights to measure the effectiveness of events and clienteling activities, optimizing strategies for maximum ROI
  • Report on all metrics weekly to senior and executive leadership teams
  • Manage and optimize events budget

Requirements:

  • 5+ years of experience in clienteling, CRM, and events in contemporary, advanced contemporary, or luxury retail
  • Bachelor’s degree in a relevant field preferred
  • Strong oral and written communication and presentation skills.
  • Experience in managing budgets and invoicing
  • Highly motivated, goal-oriented, and adaptable to a fast-paced environment, with a positive and engaging working style
  • Tech savviness and experience using Microsoft Office (Excel, Word) & G Suite (Google Docs, Sheets, etc.)

Benefits & Perks

  • Work/Life Balance: Flexible work schedules, Unlimited/ flexible time off, paid holidays throughout the year, and extra days off in the summer
  • Wellness: ANINE BING covers 75% of costs for your medical, dental, and vision insurance and offers an array of other benefits for you and your dependents, including a generous parental leave program
  • And more: Generous employee discount and wardrobe

Compensation

  • The anticipated base salary range for this role is $90,000 - $120,000

Working at ANINE BING

ANINE BING seeks to empower its employees by providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Diversity and inclusion is critical to our success as a global brand, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

More about ANINE BING

ANINE BING is a Los Angeles-based fashion house started in 2012 that blends elements of Scandinavian simplicity with American energy to offer modern wardrobe essentials for women seeking a timeless yet rebellious approach to everyday style. Since its launch, ANINE BING has built a global brand represented across 90+ countries, including brick-and-mortar retail stores in cities worldwide.

Headquartered in Los Angeles, ANINE BING has over 200 employees and is backed by key investors, which include Index Ventures founder Danny Rimer (Facebook, Dropbox, Roblox, Net-A-Porter), Greycroft Partners founder Dana Settle (Bumble, Cuyana, Farfetch), and Felix Capital founder Frederic Court (Goop, Farfetch, Vitrue, Dailymotion).