Sr. Implementation Specialist


Indianapolis, IN, US

About the opportunity

Octiv is looking for a talented Sr. Implementation Specialist to join our Professional Services organization. Working in a fast-paced, creative environment, you will be primarily responsible for managing new client implementations, helping them transition from previous systems and processes to new workflows and documents within the Octiv application. This role is based in our downtown Indianapolis, IN office.

More specifically, you will:

Report to the Manager of Professional Services
Work closely with Project Managers to coordinate timely execution of assigned tasks
Play technical lead for key client implementations, engaged in all 4 phases of an Octiv implementation project: Design, Build, Test, Deploy
Establish that pre-sale solutioning and scoping is accurate and sustainable
Work with Solution Consultants and Project Managers to stay consistent with original scope
Adapt customer documents and related content into the Octiv system using best practices
Configure integrations for incoming and outgoing data between Octiv and a client’s connected 3rd party systems (such as CRM or CPQ) to drive dynamic behavior of content
Engage key internal stakeholders to resolve implementation issues
Serve as product expert and technical point of escalation for Professional Services, and when necessary, the Client Health team
Be current on Octiv releases and functionality
Serve as a technical bridge of communication between the Professional Services and Product teams
Revise and fine-tune current Octiv implementation processes to ensure healthy and successful implementations
Provide coaching and mentoring to other implementation specialists wherever helpful
Develop and maintain onboarding plans for future Implementation Specialists

About you

A list of job experience and qualification requirements is great, but what is most important to us is attitude, aptitude and a team-oriented approach. Everyone at Octiv shares a commitment to excellence and a desire to work in a comfortable, friendly atmosphere. We hire people who have a passion for delivering legendary work-product in a team environment.

To be successful in this role, we are looking for someone who has/is:

2-5 years’ experience in an implementation capacity, ideally interfacing with enterprise customers in the SaaS space
Bachelor’s Degree in appropriate field of study or equivalent work experience
Working understanding of HTML5, API’s, CSS, logic & problem solving
Familiarity with the basic principles of web-based software systems integration
Familiarity with web-based CRM, ERP or similar systems
Proven ability to demonstrate and drive for results and accountability of business needs
Proven ability to navigate an environment of consistent change and collaborate across multiple areas to achieve a common business objective
Self-motivated, decisive, with the ability to adapt to change and competing demands
Experience working both independently and in a team-oriented, collaborative environment
Flexible with proven ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
Salesforce certification a plus, but not required

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