Strategic Account Manager

at etouches / Reading, GB

The Strategic Account Management professional at etouches will manage and grow a portfolio of etouches’ premier event management software clients. This position is a customer service leadership role within the sales team that will focus on client retention and satisfaction, as well as growth and renewal sales of our proprietary Software as a Service (SaaS) technology platform. In this role, you will be responsible for developing and maintaining client relationships with enterprise level/key clients to drive revenue and expand market share. You must be an enthusiastic, motivated individual who thrives in a fast paced team environment. The ideal candidate will have experience in and deep knowledge of the global events market, and have experience selling a SaaS product successfully. The role is exciting and is a great opportunity to further your career.

Essential Duties and Responsibilities

Liaise with top tier clients ensuring client satisfaction; utilize customer service skills to resolve client inquiries; understand needs of clients and determine appropriate solutions to upsell
Cultivate and maintain excellent relationship with clients to build client loyalty/retention and promote increased usage and adoption of software, as well as identify and close new business
Renewal of client agreements; monitor client usage of software and offer consultative advice and strategic direction to help clients meet business objectives
Effectively demonstrate detailed product knowledge and value of the software
Gather client feedback and requirements for future releases of the software
Remain current on industry trends and technical information regarding software and services, as well as the competitive landscape
Enter sales opportunities into sales database (
Effectively manage sales process, pipeline and forecasting


Bachelors degree or equivalent combination of education and professional industry working experience
5+ years of account management/sales experience, at least 3 of which have been within the global event management industry and/or Software as a Service company/ies.
Great work ethic and attitude; solution driven as well as possession of flexible and strong interpersonal skills
Ability to integrate knowledge across disciplines to include consultative selling, product demonstrations, closing contracts, operation/process flow, and product function
Must be articulate, organized, detail-oriented, and the ability to work independently and multi-task in a dynamic, fast-changing entrepreneurial environment
Ability to communicate (verbally and in writing) effectively with clients and internal team members and develop relationships over the phone
High level of technical aptitude. Ability to understand and communicate with clients on a semi-technical level
Excellent English written and spoken language skills
Comfortable using online software sales automation products such as and web collaboration tools like GoToMeeting