Program Manager

at NewsCred / New York City, NY, US


Company Description

At NewsCred we think that the future of marketing is in brands thoughtfully and genuinely speaking to people with the intention of making their lives better. The truth is that when we started the company we didn’t know much about marketing, but we did know as individuals that we weren’t satisfied with the way that we were being marketed to. Fast-forward to today, we’ve built the world’s leading content marketing company. We build software that supports marketers in content planning, creation, publishing and analysis. We provide both bespoke original content and content that is licensed from the world’s best publishers that our brand customers use to speak to their audiences. Finally, as pioneers in our industry we provide unique professional services to make sure that our customers are as successful as can be in content marketing. NewsCred exists because of the simply stated but enormously difficult challenge that marketers have in publishing wonderful content that actually helps us, the individuals that they are ultimately trying to reach.

Learn more at newscred.com and follow us on Twitter @newscred

Job Description

The Program Manager is responsible for onboarding our enterprise customers onto our suite of product and services. As the main implementation resource and primary contributing factor to the customer’s first impressions of Newscred, this role is critical to long term customer value and success. The primary role of the Program Manager is to guide the customer journey for the initial 30-90 days after contract is signed. The Program Manager validates the scope of the implementation project, coordinates across customer and internal teams to execute on the delivery plan, configures the Newscred CMC software platform, provides end user training for CMC and generally enables the customers to have a positive experience. After the onboarding is complete, the Program Manager is responsible for the overall long-term program success. The Program Manager works alongside PreSales Engineers and in conjunction with Account Managers, the Technical Support team, and the Editorial team to provide an excellent customer experience. Internally, the Program Manager is the liaison between the customer and R&D, and must understand both the customer workflow and product to communicate the needs of the customer. This is a critical role within the company as Newscred treats customers exceptionally well and takes pride in fostering a highly enthusiastic customer base. This role is a direct contributing factor to our winning service model. All candidates must be able to quickly establish strong, trusted relationships with customers and understand this as critical to success.

Responsibilities:

Work closely with client services and sales to ensure successful post sales transition based on any discussions or requirements captured during the sales cycle.
Serve as technical subject matter expert for NewsCred products, provide technical support for new clients and existing clients.
Manage new enterprise clients’ implementation from late stage deal alignment to completion of their first 30-90 days of their product experience.
Work closely with product teams to maintain an in-depth understanding of the technology and its application to client prospect needs.
Qualifications:

Proven project delivery success with at least 3 years of experience in SaaS, marketing, technology companies.
Experience working in CMS platforms such as WordPress, Drupal, Adobe Experience Manager, etc.
Familiarity with JSON, RSS, XML preferred.
Content Marketing experience is preferred, as is an understanding of the channels and technologies that support it (social, amplification, marketing automation)
Experience leading training on enterprise software.
Excellent presentation and communication skills.
Quick learner with excellent problem solving and organizational skills.
Ability to work in fast paced, fluid operating environment and a willingness to constantly learn.
The ability to communicate with many parties including: sales staff, customers and multiple departments.
Willingness to travel (up to 25% of the time)
Additional Information

What we can offer you!

Best in class compensation plans
Great benefits, including medical, vision and dental
Generous vacation policy
Huge variety of snacks and drinks, catered lunches and happy hours
Training and career development
Chosen as one of Crain’s Best Places to Work in 2014
All your information will be kept confidential according to EEO guidelines.

Please, no third-party resumes for this role. Candidates submitted by agencies will not be reviewed.